Licence and pricing -

QueueMetrics pricing

QueueMetrics is a commercial product which licence is bound to the number of concurrent agents you have in your call center. This is the total number of distinct agents being tracked by QueueMetrics.
We suggest to buy a licence that is as big as the number of different people working in your call center. All licences have a duration of four years, unless specified differently. Each QueueMetrics licence is to be installed on only one server and can monitor one or more Asterisk servers.

Free version
QueueMerics is free to use and experiment with if you have up to two agents. This covers the majority of SOHO's and individual enthusiasts who run Asterisk at home and would like to monitor their incoming calls. The free licence included with the demo version usually lasts for one year. If you need to replace it, just drop us a line.

Evalutating QueueMetrics
The free version helps you evalutate QueueMetrics in your actual production environment and see for yourself whether QueueMetrics is useful for you. If you need a larger licence to test drive QM in your environment, click here or contact us directly.

Purchasing QueueMetrics
The QueueMetrics licence will work with all future 1.x QM versions. Make sure to select the right licence for your call center size.

Max distinct agents Cluster members Price Buy now
Up to 2 agents 1 server Free  

 

Up to 10 agents 1 server € 600.00 Buy now
Up to 20 agents 1 server € 1000.00 Buy now
Up to 50 agents 1 server € 1500.00 Buy now
Up to 50 agents 2 servers € 2000.00 Buy now
Up to 50 agents 5 servers € 2500.00 Buy now
Up to 100 agents 1 server € 2000.00 Buy now
Up to 100 agents 2 servers € 3000.00 Buy now
Up to 100 agents 5 servers € 4000.00 Buy now
Unlimited agents 1 server € 3500.00 Buy now
Unlimited agents 2 servers € 4000.00 Buy now
Unlimited agents 5 servers € 5500.00 Buy now
Unlimited agents 10 servers € 8000.00  
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Unlimited agents Unlimited € 10000.00  
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All prices are in euro. If you are going to pay via wire transfer or PayPal, please add € 10.00 for the wiring fees. To pay by credit card, click on the PayPal button. Do not forget to enter the name of the firm for which the licence is being bought in the additional notes. Entering your internal Purchase Order number or VAT code, if applicable, will make invoicing quicker. If you do not have a paypal account, you can pay by credit card by clicking on the "Don't have a PayPal account" link on the purchase page.

If you are buying a licence for a registered not-for-profit institution, a 50% discount on standard prices is currently available. Please contact us for details.

Enlarging your licence
If your call center grows and you need a larger licence while already having a smaller one, you will only pay the price difference at the time of your order, i.e. the sum you already paid for the smaller licence will be deducted fully from the new licence multiplied by the licence usage ratio expressed as number of years (or fraction) left, plus 10% of the new base price for QM.
For example, enlarging a 4-year, 10-agent licence that will expire in two years and six months to 20 agents, will cost € ( 1000 - 600 ) * ( 3 / 4 ) + ( 1000 * 10% ) = 400.

Longer-lasting licences
If you need your licence for a period longer than the included four years, you can calculate the price yourself considering that each additional year costs an additional 12.5% of the base licence you have selected.
For example, a 10-year 10-user licence costs € 600 for the basic four year licence plus 12.5% * 6 = 75% for the remaining six years. In total it will then cost € 600 + 75% = € 1050.

Agent Awareness (AGAW) extension pricing

The Agent Awareness extension to QueueMetrics lets your agent see the queue statistics, be informed in real-time to what is going on and start chat sessions with their supervisors. It is meant for large-scale distribuited call-centers where a high, real-time awareness of goals and targets is needed. It embeds into the Firefox browser and does not disrupt web-based CRM / form filling by the agent.

Until December 31, 2009, you get a 50% discount on all AGAW licences purchased!

Max distinct agents per AGAW run Price Buy now
Up to 2 agents Free  

 

Up to 10 agents € 600.00 € 300.00

Up to 20 agents € 1000.00 € 500.00

Up to 50 agents € 1500.00 € 750.00

Up to 100 agents € 2000.00 € 1000.00

Up to 200 agents € 3000.00 € 1500.00

Up to 400 agents € 4000.00 € 2000.00

Up to 9999 agents € 6000.00 € 3000.00

All prices are in euros. PayPal transaction include a € 10 purchasing fee. All licences are for a duration of four years. The same rules for licence duration and enlargement apply as for QueueMetrics.

Priority Support

If you need to purchase a support contract from us as well, you can purchase the Priority Support option for 20% of the base price of your current licence for one year. Priority Support is done by e-mail (in English) using a special Priority Support code and means that your support request will be handled on top of the list in any case, usually leading to a response time of a few hours. Priority Support is handled directly by Loway and not by resellers.

In order to purchase Priority Support, please contact us.

Remote installation services

If you do not want to install QueueMetrics yourself, we can install it for you on your own servers. The service includes: After your purchase, we will contact you in order to set up a suitable time for our intervention.

  Price Buy now
Remote QueueMetrics installation,
flat file storage 		€ 400 Buy now
Remote QueueMetrics installation,
MySQL storage 		€ 500 Buy now

Note: the service does not include rebuilding and configuring Asterisk or MySQL, both must be already present on the machine before our intervention.
We require SSH and HTTP access to the server on port 80 and 8080, plus a local person for tests.