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QueueMetrics - Advanced Configuration Manual

Loway

Revision History
Revision $Revision: 1.8 $$Date: 2012/03/13 09:08:50 $L

Table of Contents

1. Acknowledgements
2. ViciDial integration
2.1. Prerequisites
2.2. Changes to QueueMetrics database
2.3. Changes to ViciDial
2.4. Changes to QueueMetrics
3. Serving QueueMetrics through Apache
3.1. Prerequisites
3.2. Installing mod_jk
3.3. Configuration of Apache and mod_jk
3.4. Virtual host configuration
3.5. Creating Virtualhosts in Tomcat
3.6. Troubleshooting
4. Serving QueueMetrics over Apache/SSL
4.1. Prerequisites
4.2. Configure the Name-Based SSL Virtual Hosts
4.3. Install the Apache HTTP Server and its SSL/TLS Module
4.4. Configure the global Apache Settings
4.5. Configure the global SSL/TLS Settings
4.6. Create DNS records
4.7. Create the Application Directories
4.8. Install the CRT, CSR, and KEY files
4.9. Configure the Virtual Hosts
4.10. Verify the Configuration
4.11. Setup the service for automated startup
4.12. Troubleshooting
4.13. Summary of Log Files used by Apache
4.14. Notes
5. Installing QM as a ROOT webapp
5.1. Prerequisites
5.2. Changes to Tomcat
5.3. Changes to QueueMetrics
6. Enabling GZIP compression in Tomcat
6.1. Prerequisites
6.2. Changes to Tomcat
6.3. Changes to QueueMetrics
6.4. For further reading
7. Advanced QueueMetrics monitoring
7.1. Prerequisites
7.2. Assessing memory problems
7.3. Remote monitoring with VisualVM
8. Database connection pooling
8.1. Prerequisites
8.2. Changes to the MySQL server
8.3. Changes to QueueMetrics
8.4. Changes to Tomcat
9. Monitoring and fixing "slow queries" in MySQL
9.1. Prerequisites
9.2. Changes to QueueMetrics
10. Moving the queue_log table to InnoDB
10.1. Prerequisites
11. Using Master-master database replication for strong high-availability
11.1. Prerequisites
11.2. Changes to MySQL
11.3. Changes to QueueMetrics
12. Native MySQL logging of queue_log data
12.1. Prerequisites
13. Separating audio recordings in a daily folder
13.1. Prerequisites
13.2. Archiving script
13.3. Changes to QueueMetrics
13.4. Making older files accessible
14. Show ringing phones in the realtime page
15. Using pre-purchased keys (PPK)
15.1. Terminology used
15.2. Converting a PPK into a License key
15.3. Upgrading / downgrading a PPK
16. Enabling log rotation in Tomcat
16.1. Prerequisites
16.2. The rotation file
16.3. Misc changes
16.4. Changes to QueueMetrics
16.5. For further reading

1. Acknowledgements

We would like to thank the following people for their precious contributions:

  • Matt Florell from the ViciDial Group, USA <mattf@vicidial.com>
  • Matthew J. Roth of InterMedia Marketing, USA
  • Jens von Bulow of Xantech, South Africa
  • Rahul Rajan of M.H.Alshaya Co
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