The following security keys are defined:
| KEY | MEANING |
|---|---|
USER | Must be held by any valid user |
USRADMIN | User can edit other users and classes |
USR_AGENT | User can edit agents |
USR_QUEUE | User can edit queues |
USR_LOCATION | User can edit locations |
USR_OUTCOME | User can edit call outcomes |
USR_PCODE | User can edit pause codes |
USR_MYSQL | User can see the MySQL database page |
USR_QAEDIT | User can edit the set of Quality Assessment metrics |
USR_AGROUPS | User can edit agent groups |
USR_IVR | User can edit the list of known IVR selections |
USR_DNIS | User can edit the list of known DID/DNIS |
REALTIME | User can see real-time stats |
RTLIVE | User can access the Live stats |
QUEUE_AN | User can run reports |
AGREP | User can filter reports by agent |
AGENT | User is an agent and sees agent page |
CALLMONITOR | The user can listen to a recorded call |
MON_AUDIO | The user can monitor a real-time call |
MON_VNC | The user can monitor an agent’s screen via VNC |
ROBOT | User may launch ROBOT transactions. |
CHPASSWD | User can change his own access password |
SUPERVISOR | User is a supervisor and can run the supervisor’s report |
QA_TRACK | User can enter Quality Assessment data |
QA_REPORT | User can run Quality Assessment reports |
QA_REMOVE | User can delete Quality Assessment reports |
CLOSECALLS | This user can close ongoing calls from the Real-time or the historical stats page. |
AGAW | This user can access AGAW facades (for agents). |
AGAW_ADM | This user can access the AGAW administration screens |
AGAW_REP | This user can access the AGAW supervisor screen |
BRO_MSG | This user can send broadcast messages to agents |
MON_IM | This user can start an IM chat to an agent |
CONFIG | This user can start the auto configuration wizard (attended and unattended mode) |
USR_AGROUPS | This user can edit custom agent groups |
PAYROLL | This user is allowed to check the payroll page |
QLOG_EDIT | This user is allowed to edit the queue_log records |
QLOG_LNGR | This user is allowed to edit session data by making it longer (they must hold QLOG_EDIT as well) |
USR_REPORTS | Edit QueueMetrics reports |
TASKS | User can see/edit tasks he sent and he received |
TASKS_VIEWALL | User can see all tasks present in the database |
BATCH_ADM | Audio export - Creates and closes batches |
BATCH_ADD | Audio export - This user can add calls to an open batch |
BATCH_VIEW | Audio export - This user can see batches |
BATCH_DEL | Audio export - This user can remove calls from a batch. |
QA_PERF_TRACK | Can run Agent Performance Tracking |
QA_PERF_RULES | Can define rulesets for Agent Performance Tracking |
QA_CALREP | Access to Grader calibration reports |
TASKS | User can see their tasks |
TASKS_VIEWALL | User can see other people’s tasks |
USR_SYSLOG | User can view the system’s audit log |
KEYUPDATE | User can install a new QueueMetrics activation key |
QA_GRADER | Allows access to the Grader’s page and related statistics |
QUEUE_LST | Allows direct access to the call list (skipping the Reports page) |
VISITOR | Grants access to a partial set of statistics and features such as the Remote Monitoring page. The VISITORS class holds this key (plus USER MON_VNC MON_AUDIO). |