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E. Icons used by QueueMetrics

The following icons are used in QueueMetrics:

Icon Meaning

./Pictures/image205.png

Listen to this call

./Pictures/image207.png

VNC monitoring of this agent

./Pictures/image209.png

Close this ongoing call

./Pictures/image062.png

This agent is associated to the queues stored in Asterisk’s internal database

./Pictures/image211.png

Show multiple stints for this call

./Pictures/image213.png

Show call detail

./Pictures/image214.png

Inbound call

./Pictures/image215.png

Outbound call

./Pictures/image217.png

Edit

./Pictures/image219.png

Delete

./Pictures/image221.png

Edit the set of agents that work on this queue

./Pictures/image223.png

Export to Excel

./Pictures/image225.png

Export to CSV

./Pictures/image227.png

Export to XML

./Pictures/image229.png

Print this page in printer-friendly mode

./Pictures/image231.png

Log-off this user

./Pictures/image233.png

See information on the current user

./Pictures/image235.png

Yes, this feature is enabled

./Pictures/image237.png

No, this feature is disabled

./Pictures/image239.png

Reload the user’s query configuration as when he logged in

./Pictures/image241.png

Edit / Show a Quality Assessment record

./Pictures/image243.png

Send broadcast message to all agents

./Pictures/image245.png

Send broadcast message to all agents belonging to this supervisor

./Pictures/image247.png

Accepts relative percentages (e.g. 10%)

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