A supervisor, for what QueueMetrics is concerned, is a user holding the key SUPERVISOR. One such user has the ability to be assigned to the known agents as their supervisor and to run a report with the additional criterion of filtering the results for all agents he is the supervisor of. This will work in much the same way as the current Location reporting.

On the main page and on the Custom report analysis, if a user is a Supervisor, he will have an additional option: "Run the analysis for my competency". This option will at the moment be mutually incompatible with Location filtering (if both are chosen, an error will be shown). The analysis will proceed as usual.

In the real-time page there will be a new toggle button "Competency" to filter agents by the competency. Even in this case the filter may not be used together with Location filtering.

	Note
	For security reasons, this user must be manually enabled in the standard database.