Quality Assessment information, as displayed in the QA report page.
| Method | Description |
|---|---|
TrkCalls | Tracked calls per agent report |
TrkCallsQ | Tracked calls per queue report |
CallSupervs | Supervisors tracking calls report |
Res1 | Section 1 (as defined in the form) calls by agent report |
Res1Q | Section 1 (as defined in the form) calls by queue report |
Res2 | Section 2 (as defined in the form) calls by agent report |
Res2Q | Section 2 (as defined in the form) calls by queue report |
Res3 | Section 3 (as defined in the form) calls by agent report |
Res3Q | Section 3 (as defined in the form) calls by queue report |
Res4 | Section 4 (as defined in the form) calls by agent report |
Res4Q | Section 4 (as defined in the form) calls by queue report |
Res5 | Section 5 (as defined in the form) calls by agent report |
Res5Q | Section 5 (as defined in the form) calls by queue report |
Res6 | Section 6 (as defined in the form) calls by agent report |
Res6Q | Section 6 (as defined in the form) calls by queue report |
Res7 | Section 7 (as defined in the form) calls by agent report |
Res7Q | Section 7 (as defined in the form) calls by queue report |
Res8 | Section 8 (as defined in the form) calls by agent report |
Res8Q | Section 8 (as defined in the form) calls by queue report |
Res9 | Section 9 (as defined in the form) calls by agent report |
Res9Q | Section 9 (as defined in the form) calls by queue report |
Res10 | Section 10 (as defined in the form) calls by agent report |
Res10Q | Section 10 (as defined in the form) calls by queue report |
AgentDetail | Tracked calls details for each defined agent |