• Each Remote Support pack is valid for the entire duration of your license.
  Upon purchasing a Support Pack, you will receive the unique Incident Code. Does NOT include configuration of Asterisk PBX or other non-Loway system.
  Install AnyDesk and grant root SSH access to the involved servers in order to facilitate support delivery.
• If the incident was addressed in a later build of the software, the customer will still be charged for the support.
• If the incident turns out to be a defect in our software and the support engineer is unable to find a solution, the customer will not be charged and will receive a new Incident Code.
• Free Phone Customer Support not available.

Reserve your VIP e-mail access always processed on top of the support queue.

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Our support doesn’t include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software or extensions.