Monitor everything
in your Asterisk call center.

Measure targets, conversion rates and all agents activities.
Create accurate real time and historical reports and statistics.
Support virtual and multi-tenant production environments.

Used in thousands of call centers worldwide.

Operations Managers can:

  • See accurate reports of all call center activities.
  • Run reports by single and by user-created queue groups.
  • Measure agents activities, business targets and conversion rates.
  • Fully configure security and privacy, queue-by-queue.

Team Leaders can:

  • Create real time call and agent reporting.
  • See agent status and real­time activities.
  • Remotely listen to live calls as they are handled.
  • Watch agent screens through a VNC client.

Agents can:

  • See the calls they're handling and integrate with external CRM.
  • Pass data gathered from IVR menus or Caller­ID.
  • Set call status codes for all inbound and outbound traffic.
  • Log­on, log­off, go on pause and set pause reason codes.

IT Managers can:

  • Support single-server or Asterisk clusters.
  • Support database and flat-file storage.
  • Tune Asterisk interaction to minimize the load on the Asterisk server.
  • Avoid patching or changing an existing Asterisk installation.