In high-performance call-center set up, with large and distributed agent groups, high situational awareness by agents is a must. It is also important to have "off band" live communication lines going from supervisor to agent and vice versa.
QueueMetrics addresses this need using a module called Agent Awareness (AGAW).
The Agent Awareness Extension lets your agents see the queue statistics and be informed in real-time about what’s going on and start chat sessions with their supervisors. It’s meant for large-scale distributed call centers where real-time awareness of goals and targets is needed.
It embeds into the Firefox or Chrome browser and does not disrupt the web-based CRM / form agents work on.
Agents | Price for 4 Years |
---|---|
Up to 2 agents | Free |
Up to 10 agents | CHF 1000 |
Up to 20 agents | CHF 1800 |
Up to 50 agents | CHF 2500 |
Up to 100 agents | CHF 3500 |
Up to 200 agents | CHF 4500 |
Up to 400 agents | CHF 6500 |
Up to 9999 agents | CHF 9500 |
* Prices in Swiss Francs (CHF).