Loway is proud to announce the release of QueueMetrics 21.04. This release makes it easier working with the new reports released in 20.11 and fixes a large number of small items that make the experience in general smoother.

Let’s see in more detail the most important items that come in the box:

  • No need to save a report every time you want to run it. To run an ad-hoc report, you start from an existing report, clone it, change its parameters, find the results you are interested in and then exit it.
  • From the real-time page, you can jump into a full report based on the same data you are seeing in that moment, and then drill-down as needed.
  • Exports to PDF and Excel will keep the formatting as you see on the screen, and data will be exported with its correct native type.
  • The new Home Page and Reports are accessible, and can be navigated very speedily from the keyboard
  • The wallboard tables have been upgraded to be lighter and more user friendly.
  • The synchronizer page is easier to use and more readable
  • The WebRTC soft-phone, working with Asterisk, Freeswitch/Fusion and most WebRTC gateways, was improved to handle auto-answer and multiple calls at once.
  • QueueMetrics can now piggyback on a JSON or LDAP back-end for user authentication
  • Uniloader includes an AudioVault module to search and serve audio files from remote systems, allowing secure local file access to remote QueueMetrics systems.

Watch the video presentation:

QueueMetrics 21.04 Presentation

The full release notes are available at QueueMetrics 21.04 Release Note - in total it’s over 180 changes and fixes.

QueueMetrics 20.11 supports the Asterisk PBX and all major distributions and appliances like FreePBX, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch/FusionPbx, MiRTA, Enswitch and more. It is available as cloud hosted service or on-premise software package with localization for 23 distinct languages.

QueueMetrics References

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

For more technical information please refer to the User Manual.

Visit www.queuemetrics.com for a free 30 days full featured trial.

Attend our Free Webinars for a live demonstration of QueueMetrics.

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