Asterisk Queue Log Stats

With over 200 unique reports, QueueMetrics is the perfect fit for your Asterisk based Call Center. Asterisk is a free and open source framework for building communications applications.
This monitoring suite is also compatible with Asterisk distributions like FreePBX, Issabel, MiRTA PBX, VitalPBX and appliances like Yeastar S series and Grandstream PBX.

During its normal operation, Asterisk produces a very verbose log file, called queue_log, that lists all the events pertaining to queue activity. By reading this file, QueueMetrics can extrapolate very precise metrics about your Call Center. Thanks to its advanced Reporting Engine, QueueMetrics produces 200+ different types of report to help you measure and improve your Contact Center efficiency.

Agent Sessions View

This view will give you instant insight into your agent sessions. Agent productivity can be compared while accurately measuring their efficacy and efficiency level. A customer favourite, this recap is instrumental in optimizing your Call Center.

Agent Session View for Asterisk Queue Log Stats
ACD Attempts By Terminal

If you employ round robin or priority call strategies, this report is far more accurate than lost call metrics when measuring agent performance. This report measures how many times Asterisk tried to place a call to each agent.
In this report you can see how many attempts were made, and how many of those were lost or taken, giving you an immediate indicator to evaluate agent performance.

ACD Attempts by Terminal for Asterisk Queue Log Stats
Service Level Agreement

The SLA report is what you need to ensure Call Center performance. By keeping track of your agents' response times you can optimize agent allocation for each queue. Low response times are what makes or break a Call Center, that's why we offer a wide selection of SLA and Peak Time analysis reports.

Service Level Agreement statistics for Asterisk Queue Log Stats

Call Details

A thorough breakdown of each individual call that goes through your Contact Center, this report lists everything there is to know about an individual call. This report is your best instrument if you need to know something about a past conversation. From here you can also access call recordings and QA forms.

Call Details statistics for Asterisk Queue Log Stats

All you need to do is follow these simple steps:

  1. Request a free Trial License for the On-Premise or Hosted version.
  2. Follow our Installation Guide on how to set up the system.
  3. Start reporting immediately, with Historical Reports and Realtime Customizable Wallboards.