QueueMetrics offers 200+ unique reports for your Asterisk based Call Center. Asterisk is a free and open source framework for building communications applications.
The monitoring suite works great also with Asterisk distributions like FreePBX, Issabel, MiRTA PBX, VitalPBX and appliances like Yeastar S series and Grandstream PBX.
Here are some examples of what QueueMetrics has to offer.

Service Level Agreement

The SLA report is an essential metric of Call Center performance. By monitoring your agents' response times you can optimize agent allocation for each queue. Low response times are what makes or break a Call Center, that's why we offer a wide selection of SLA and Peak Time analysis reports.

Agents on Queue

Thanks to the Agents on Queue report you can compare agent performance by queue, to accurately keep track of productivity and call handling percentages, together with call times and number of calls answered. A simple and effective report to quickly gauge your best performing agents.

Call Details

A deep dive into each call that goes through your Call Center, this report will show you everything there is to know about an individual call. This report is your best instrument if you need to know something about a past conversation.

Agent Occupancy

A more in depth analysis on agent productivity, that will give you insight on call times, as well as billable and non billable pause times for your agents. This is an essential tool for tracking your agent breaks and session times, as well as actual call times and agent occupancy.

All you need to do is follow these simple steps:

1. Request a free Trial License for the On-Premise or Hosted version.
2. Follow our Installation Guide on how to set up the system.
3. Start reporting immediately, with Historical Reports and Realtime Customizable Wallboards.