FreePBX is a popular open source IP PBX, that gives users the tools to build a phone system tailored to their needs. Monitor your FreePBX Contact Center with Quemetrics' 200+ unique reports.

QueueMetrics is also compatible with other Asterisk distributions like Issabel, MIRTA PBX, VitalPBX and appliances like Yeastar S series and Grandstream PBX.
Here are some examples of QueueMetrics' reports.

Agent Sessions View

This view will instantly provide you with the most important stats for your agent sessions. With a single table you can compare agent productivity and measure their efficacy and efficiency level. One of QueueMetrics' most technical reports, this recap is one of the key to optimize your Call Center.

ACD Attempts By Terminal

Depending on your call strategy, this could be the game changer for agent reporting. More accurate than lost call metrics, this report measures how many times FreePBX tried to place a call to each agent.
In this report you can see how many attempts were made, and how many of those were lost or taken, giving you an immediate indicator to evaluate agent performance.

Call Overview

A simple but effective breakdown of call activity divided by queue. This simple report will immediately highlight any issue with call distribution between your queues.
With a few essential metrics you can add a new tool to your belt to optimize productivity and SLA metrics.

Unanswered Calls - Distribution by Length

SLA metrics for lost calls are extremely important for understanding the reason behind your unanswered call count.
How many callers are losing their patience? How many are just short calls, impossible to answer in time?
With this breakdown you can clearly see how long unanswered calls were waiting before dropping out of your queue.