Espresso is a tool that installs a preconfigured version of QueueMetrics that works out-of-the-box on the most common Asterisk distributions.
It is a tool to get your call-center up-and-running in minutes without sacrificing the excellent flexibility and configurability that made QueueMetrics world famous.
With Espresso you get:
After a system is installed with Espresso, you can still customize it to your liking, e.g. keeping QM on a separate server, using it to monitor a cluster of Asterisk servers or simply setting the preferred default language.
With Espresso, you can get up and running in a matter of minutes:
Log in as root on your PBX and issue the following two commands (see below for a list of supported Asterisk distros):
wget -P /etc/yum.repos.d http://yum.loway.ch/loway.repo
Wait for the process to end and check that the installer confims that all went well.
yum install queuemetrics-espresso
After this, you can log on to QueueMetrics immediately.
As a reference, we have a 10-minute video that shows a real-life installation on our video tutorials page.
Espresso currently works on the current version of the following distributions:
A complete list of distributions and versions supported together with the quirks and caveats of each distro is available in Appendix I of the Espresso user manual.
Espresso tries to detect which distribution it is running on, under which version of Asterisk and QueueMetrics in order to install an optimized configuration file and Asterisk dialplan for your system. In case your target distribution should not (yet) be supported, please contact Loway through the forums so we can consider adding it to the supported list.