Tracking hourly call distribution for multiple incoming DIDs

If you have multiple incoming DIDs pointing to the same queue, and you would like to track the hourly distribution of calls on each DID for planning, there is a simple thing you can do. You create a "virtual queue" for each DID, then when a call comes in into that DID, and before passing it to the actual queue that's servicing it, you write two log lines as if it was a lost call. Then you can define each "virtual queue" in QueueMetrics and run reports on it like you currently do; you will find all calls as "lost" but you do get call count, incoming caller id and hourly/daily/weekly call distribution.

In practice what you do is modify the dialplan so that:
exten => s,n, .....
exten => s,n,Macro(qm-lostcall,did-11,${CALLERID(name)})
exten => s,n,Queue(service-q,,30)
exten => s,n, .....

; ${ARG1} - the name for the fake queue
; ${ARG2} - the caller id to be logged
exten => s,1,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ENTERQUEUE||${ARG2}" >> /var/log/asterisk/queue_log )
exten => s,2,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ABANDON|0|0|0" >> /var/log/asterisk/queue_log )

Now if you want to know what happended through the usual statistics, you run a report for queue service-q, while if you want to know about the incoming DID #11 you run a report for did-11.

See also Tracking the incoming DID on a queue.

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