Configuring ViciDial for QueueMetrics
2008-05-27ViciDial, a widely-used outbound dialer and campaign manager, can be configured to write its call activity logs
directly to the QueueMetrics call database.
In ViciDial, this can be enabled as follows (Go to "System Settings"):
In ViciDial, this can be enabled as follows (Go to "System Settings"):
- Enable QueueMetrics logging: 1
- QueueMetrics server IP / DB name / DB login / DB password: These values are for the MySQL server that holds the QM database
- QueueMetrics URL: enter a fully qualified URL of your QM system, e.g. http://qmserver:8080/queuemetrics
- QueueMetrics LogID: this is the name of the QM partition ViciDial will write to. E.g. P001, or VIC.
- QueueMetrics EnterQueue Prepend: you can use this switch to prepend the campaign-id to the caller-id so you can run a breakndown using QM's are analysis. In most cases just leave that to NONE.