How is the field "N.Agents" computed?
2008-05-26The first cell of the top realtime panel ("N Agents") is computed as follows:
- for each queue, QM looks for all agents that are KNOWN MEMBERS of that queue (that is, they have an association through QM's editor) plus all agents that are logged on dynamically to that queue
- for the grand total (first line) QM looks for all agents that appear in the report - they should match the number of lines of the lowest table