How to let Agents access the Realtime page
2008-10-07It is possible to let your QueueMetrics agents access the full RealTime page
and not just the Agent's page:
If you want your agents to be able to see only a subset of all possible queues through the Realtime page, you should see also: How do I make some queues visible by some users only?.
Please consider that running the realtime page instead of the Agent's page is extremely expensive, computationally speaking, so run a few test before deploying this in a 1000-agent setting.
- Create a new class for agents. You may call it RTAGENTS (Realtime Agents)
- Give your agents the following keys: USER AGENT CHPASSWD REALTIME. For the exact meaning of each key, see Appendix II of the User Manual.
- Create (or select) some agents and assign them to class RTAGENTS.
If you want your agents to be able to see only a subset of all possible queues through the Realtime page, you should see also: How do I make some queues visible by some users only?.
Please consider that running the realtime page instead of the Agent's page is extremely expensive, computationally speaking, so run a few test before deploying this in a 1000-agent setting.