Why do I get wrong agent names displayed?

In order for QM to work correctly, you should not have an agent name associated with an agent at the Asterisk level; in any case, that name should not contain spaces.

If in Asterisk you have a configuration like:
myvoip*CLI> agent show
123 (John Doe) available at '1234@from-internal' (musiconhold is 'default')

You should remove the agent name from agents.conf or from the realtime table where it is defined; you should make sure that the logging happens as Agent/123 for calls; the in QM you can configure a mnemonic name for the agent so that it apperas in the reports.

Permalink - Back to FAQs

QueueMetrics Training