How to search all calls excluding ones with a specific outcome

Let's say you want to see all calls that aren't marked with outcome 'sales'.

Outcome codes are evaluated as regular expressions so all you have to do is to define a new outcome code ("Edit call outcomes" page):
Status code: ^(?!.*sale).*$
Description: Not sale

In this way, running a custom report filtering the calls by the "Not sale" outcome you will exclude all the calls with "Sale" outcome.

All you have to do now is to set a security key to this new outcome so that it won't be visible to your agents.

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