Is it possible to integrate QueueMetrics with Sugar CRM?
2016-06-20Sugar CRM Integration - Version 1.1
This script integrates the QueueMetrics agent page with SugarCRM. When properly configured, the QueueMetrics agent call history page opens an external URL for each taken call. This feature could be used to call the provided PHP script. The script searches between contacts in the SugarCRM, starting from the calling number, and opens the call detail record, if present on SugarCRM database, or preloads a new contact page with the calling party number.
This script integrates the QueueMetrics agent page with SugarCRM. When properly configured, the QueueMetrics agent call history page opens an external URL for each taken call. This feature could be used to call the provided PHP script. The script searches between contacts in the SugarCRM, starting from the calling number, and opens the call detail record, if present on SugarCRM database, or preloads a new contact page with the calling party number.