Get QueueMetrics working on your call center

QueueMetrics is a high flexible software able to run on a large variety of operating systems and it is also available as a cloud service.
Follow the steps and find out how to get QueueMetrics installed on your Asterisk-based call center today.

Give QueueMetrics a home

Do you prefer to install QueueMetrics by yourself or you were thinking about a hosted solution?

Are you an expert user?

Installing QueueMetrics requires some system administration skills, databases and IT-knowledge in general.
Are you confidents with these topics?

Are you sure you won't prefer a hosted solution?

With the cloud solution you avoid all the installation problems and maintenance; we'll do that for you.
Even if you want just to test-drive our software.

Want us installing QueueMetrics on your machine?

We offer a remote installation service. Do you want to know more?

Where will you install QueueMetrics?

Surely you have your Asterisk PBX already installed somewhere (or you're planning to do that).
QueueMetrics can run on the same machine, or on a separated machine (suggested if your call center has more than 20 agents), even on a virtual machine.

Where do you plan to install QueueMetrics?

Got an Asterisk-ready distro?

Asterisk-ready Linux distros earned a lot of success around the world; the most popular are Elastix, FreePBX Distro and AsteriskNow.
Are you using one of them?

Are you installing QueueMetrics on an RPM-based distro?

Are you installing QueueMetrics on CentOS, Red Hat, Fedora or any other RPM-based distro?
QueueMetrics can run on (almost) any kind of system, either Linux or Windows. If you didn't decide yet we suggest to install QueueMetrics on CentOS 6, the natural habitat of QueueMetrics and, in general, of the Asterisk world.

How do you want to start with our hosted solutions?

Would you like to create a direct connection with our servers, see your data in realtime, run historical reports and get the most out of QueueMetrics from now?
All you'll have to do is install a data-loader script on your Asterisk machine.

Or do you prefer not to install anything at the moment and test our historical reports?
You'll just need to send us a file present on your Asterisk machine, we'll setup a QueueMetrics instance for you (only with historical reporting features - you can upgrade in any moment installing our data-loader script).

Use the Espresso installer

We designed the Espresso installer for Asterisk-ready distros, it will automatically install:

• a MySQL database.
• the servlet container Apache Tomcat
• QueueMetrics
• Uniloader: a data loader for QueueMetrics

It will also take care of configuring QueueMetrics, Uniloader, the AMI connection and the dialplan.
All you have to do when QueueMetrics is installed will be to configure your queues and agents.

Start the Espresso installer with:

wget https://yum.loway.ch/loway.repo -O /etc/yum.repos.d/loway.repo
yum install queuemetrics-espresso

QueueMetrics will be installed with a default admin user that you can use for your first login (username: demoadmin, password: demo).

Learn more about QueueMetrics installation.

Use the RPM installer

With our RPM installer you'll get automatically:

• a MySQL database.
• the servlet container Apache Tomcat
• QueueMetrics

Start the RPM installer with:

                        wget https://yum.loway.ch/loway.repo -O /etc/yum.repos.d/loway.repo

                        yum install queuemetrics
                    

Install Uniloader on the Asterisk machine with:

wget https://yum.loway.ch/loway.repo -O /etc/yum.repos.d/loway.repo
yum install uniloader

QueueMetrics will be installed with a default admin user that you can use for your first login (username: demoadmin, password: demo).

Once QueueMetrics is installed, you're ready to configure the AMI connection and the Uniloader (learn more about QueueMetrics installation).

Buy our remote installation service

Contact us at

Install QueueMetrics manually

Install on your machine:

• The Oracle Java JRE
• a MySQL database.
• the servlet container Apache Tomcat

Download QueueMetrics and install it on Tomcat as a new webapp.
Download the correct JDBC connector for your system and put it in queuemetrics-path/WEB-INF/lib/.
Now, restart Tomcat and your ready be read to start QueueMetrics for the first time.

The software will start a procedure to create a new create the new database structure.

QueueMetrics will be installed with a default admin user that you can use for your first login (username: demoadmin, password: demo).

Install Uniloader on the Asterisk machine with:

wget https://yum.loway.ch/loway.repo -O /etc/yum.repos.d/loway.repo
yum install uniloader

If you're Asterisk machine is not RPM-based download Uniloader from here.

Once all is installed you're ready to configure the AMI connection and the Uniloader (learn more about QueueMetrics installation).

Try QueueMetrics Live with a direct connection

We'll setup an hosted QueueMetrics machine for you; when ready you'll receive:

• an access URL
• a unique instance code
• a default admin login
• a default password

Follow the instructions at this page to connect your machine and start working with QueueMetrics.

Send us your queue_log file

The queue_log file is the file where Asterisk saves all the informations regarding the activity of the queues.
QueueMetrics is able to parse information from this file.

It is usually located at /var/log/asterisk/queue_log, in your Asterisk machine.

Load this file on an hosting service like Dropbox or Google Drive and send us the link at .
We'll take care of setting up a machine with your data so that you can try QueueMetrics reporting capabilities.

In any moment you can switch to a fully functional QueueMetrics by connecting your Asterisk machine to our servers by following the instructions at this page.