News

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Try WombatDialer predictive dialer software for call center with our guided free trial.

Boost your agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with many different dialing modes including direct, reverse, preview, manual and predictive.

Start your free trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N351

QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.

Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.

Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02

Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.

Monitor and improve your call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics software for Asterisk PBX with the webinar Series 2022.

The webinar is live with practical demonstrations, examples and a Q/A at the end.

Attend and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow in deep details, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N352 and click webinar

QueueMetrics is available for FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware, Wazo and more.

Loway is glad to announce the release of a new version of QueueMetrics.

QueueMetrics collects data from your PBX and tracks agents' activities, payrolls, targets, conversion rates, ACD, IVR and Music on hold. It also generates outbound and inbound campaign statistics with real-time monitoring, customizable wallboards, and custom reports with more than 200 different metrics.

This new version brings a large number of improvements to the reports page, making it snappier and more user-friendly, and includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme named Mono, and a new Timeline view, that lets you know everything about a call's history and access any related media.

The reports' improved performance makes the user experience more responsive and offers a solution that will work even for very large systems with 10,000+ agents across 1000+ queues.

All details on the dedicated page: QueueMetrics Press Release 22.02

Test free at QueueMetrics Trial

Monitor and manage your Asterisk call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics suite with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N349 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Discover WombatDialer dialer software for call center with our guided and supported free trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N346

QueueMetrics for Asterisk call center management improves the daily workflow of agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, customizable wallboards, realtime page and a quality tracking tool included.

Easily track all call center activities with more than 200 different metrics and manage processes in realtime with extensions, call control, remote control, whisper, spy and barge mode.

QueueMetrics includes:

- Full featured free trial
- Installation and set up
- Updates
- Support
- Remote working features
- A dedicated engineer during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N345

Supports all the major Asterisk distributions and appliances like FreePBX, PBXact, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch, FusionPbx, MiRTA, Enswitch, PBXware, Vicidial, Xorcom, Wazo, Elastix and more.

Manage, monitor and control your call center with detailed reports, statistics, real time panels and call control.
Discover QueueMetrics software suite for Asterisk PBX with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now free, go to https://www.queuemetrics.com/?lid=N344 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk or FreePBX.
Discover WombatDialer software for call centers with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N342

QueueMetrics for Asterisk PBX call centers management improves the workflow of agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboard, realtime page and a quality tracking tool included.

Track all call center activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics includes:

- Full featured free trial
- Installation and set up
- Updates included
- Support included
- Remote working feature
- A dedicated engineer during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N341

Manage everythng in your call center with detailed reports, statistics, real time panels and calls remote control.
Discover QueueMetrics software for Asterisk and FreePBX with the webinar Series 2022.

The webinar is in video conference with practical demonstrations, examples and extensive Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more in remote working
Increase the customer satisfaction, SLA and call center overall performances.

Book it now, go to https://www.queuemetrics.com/?lid=N340 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk or FreePBX.
Discover WombatDialer with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial with the help of our engineers, go to https://www.wombatdialer.com/?lid=N338

Manage your call center with detailed reports, statistics, real time panels and call control.
Discover QueueMetrics software for Asterisk PBX with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N336 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Discover WombatDialer with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now, go to https://www.wombatdialer.com/?lid=N335

Manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Discover QueueMetrics software for Asterisk PBX with the new webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N333 and click webinar

QueueMetrics software is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

QueueMetrics monitoring software for Asterisk call center improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRM, wallboard, realtime page and a complete quality tracking tool.

You can track all the activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- Dedicated engineers for you during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N330

As a hosted PBX provider you would like to deliver to your customers a reporting service that tracks everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has several different reports and statistics covering more than 200 different metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control options, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name, shows your logo and is available in white label version.

For more information check https://www.queuemetrics-live.com/resellers.jsp?lid=N328

QueueMetrics software for Asterisk PBX based call centers improves the workflow of your agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool.

Track all the call center activities and events in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite includes:

- Full featured free trial period
- Installation, set up and presentation
- Future updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N337

QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances productivity and improves the daily workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

Track all the call center activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N327

Monitor and manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Discover QueueMetrics software for Asterisk and FreePBX with the new webinar Series.

The webinar is live in video conference with practical demonstrations, examples and Q/A sessions.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N326 and click webinar

QueueMetrics software is compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on "Using Elixir for complex, real-time telephony processing: some lessons learned".

In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.



QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.

With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.

For more information about QueueMetrics-Live for Microsoft Teams and our alpha program for integrators, see https://www.queuemetrics-live.com/msteams.jsp?lid=N321

QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances your productivity and improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

You can track all the activities in details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N323

Monitor and manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Meet QueueMetrics suite for Asterisk PBX with the new webinar Series.

The webinar is in video conference with practical demonstrations, examples and Q/A sessions.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book free now, go to https://www.queuemetrics.com/?lid=N322 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

The QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances productivity and improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

You can track all the activities in details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics suite has:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N320

Loway announces that it has signed to become official Sponsor of CommCon Virtual 2021.

CommCon Virtual 2021 is one of the only vendor neutral events in the Real Time Communications industry and WebRTC developers' community.

Building on his experience with QueueMetrics-Live software for real time monitoring and integration work with Microsoft Teams, Loway's Founder and CEO, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned".

More info at https://www.loway.ch/press-releases.jsp?uid=press-20211130-CommCon-Virtual-2021&lid=N319

Monitor everything in your call center with detailed reports, statistics and real time panels.
Discover QueueMetrics suite for Asterisk and FreePBX with our new webinar Series.

The Webinar is in video live conference with practical demonstrations, examples and a Q/A session.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book now, go to https://www.queuemetrics.com/?lid=N318 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover WombatDialer with the Webinar Series 2021.

The webinar is live in video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

• boost agents' productivity and improve the daily outbound workflow
• easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• create an effective outbound campaign in a few easy clicks.

QueueMetrics software for Asterisk PBX based call centers enhances the productivity and improves the workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRMs, wallboards, realtime page and a complete quality tracking tool included.

You can track all the daily activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

QueueMetrics comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try today with the help of our engineers: https://www.queuemetrics.com/?lid=N316

Manage everything in your call center with deep detailed reports and real time panels.
Discover QueueMetrics suite for Asterisk PBX with our new webinar Series.

The Webinar is live with practical demonstrations, examples and a Q/A session.

You will learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

For booking go to https://www.queuemetrics.com/?lid=N315 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Predictive, reverse, power and preview dialing for your Asterisk based contact centre.
See WombatDialer in action with the live Webinar Series 2021.

The webinar is in live video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

• boost agents productivity and improve the outbound daily workflow
• easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• configure your outbound campaigns with different dialing modes including direct, reverse, preview, power, manual and predictive
• create an effective outbound campaign in a few easy clicks.