Loway Switzerland announces the immediate availability of QueueMetrics Call-Center Monitoring Suite Version 15.10.
QueueMetrics 15.10 is guided by usability and layout improvements that make the call-center management process easier and richer.
It supports Asterisk 13.6 and introduces the concepts of tags, features and skills, as optional ways to categorize ACD traffic.
This new release includes:
- Support for tracking skill-based routing
- New reports and real-time monitoring options
- Input of feature codes within the Icon agent page
- New configuration and security-key editors
- WombatDialer integration for scheduled recalls on the Agent's page
- Improved WebRTC softphone
- Updated layouts.
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