Interactive voice response systems (IVRs) are crucial for Loway call centers and sometimes an infamous pain point for customers. They often feel like the IVR was not designed for their benefit but for the company’s.
Discover how to identify IVR best practices in this new article signed by Allison Smith, professional IVR voice talent, who voiced platforms for Asterisk , Verizon, Qwest, Cingular, Bell Canada and Vonage among many others.
Read the full article HERE
Follow Allison at theivrvoice.com