Measurement is the first step that leads to control and improvement. In the last ten years QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
In this new video by Loway you will learn the basic configuration steps after QueueMetrics first installation.
How to set up queues, create users or agents and perform ICON Agent Page first test.
Watch the video now at www.youtube.com/QueueMetrics
Try QueueMetrics HERE and send us your precious feedbacks for improvements.