Loway is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
Release 17.06 introduces major new features and represents a significant evolution of the way you interact with the software suite on a daily basis and over 70 bugs has been fixed since version 16.09.
New features include a “Wallboard editor” that lets you create customizable wallboards to get a real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the PBX quicker without editing any dial-plan code.
The new “Synchronizer” makes it easier than ever to keep QueueMetrics instance in sync with the PBX and agents can now use their e-mail to log in.
Configuration editors are richer and easier to use and fully localized and the new reports "counting calls by skills" and "talk time per hour" are available to supervisors.
The new QueueMetrics supports Asterisk 13 and 14, as well as any previous Asterisk version and all its major distributions.
For more information about QueueMetrics 17.06 visit the official release notes page HERE.
To download or upgrade visit: https://www.queuemetrics.com/download.jsp.