Quality Assessment with QueueMetrics: Advanced QA
2017-08-07
QueueMetrics call center suite generates analytical and historical reports collecting data from your Asterisk PBX. It covers all the key categories required for an effective call center management.
This second part of the QA tutorial covers the main aspects of the grading process and performance tracking for advanced Quality Assessment management.
Read part 2 of the tutorial at QueueMetrics Blog.