Loway announces the release of QueueMetrics call center suite version 20.11

Loway is glad to announce the immediate availability of the new version of QueueMetrics for Asterisk call center.

QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

Release 20.11 focuses on the new home page, easier to navigate, as it groups all items into Information Boxes, and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time.

QueueMetrics now supports themes; you can chose between a "classic" look and a new dark themes.

Read more about the new features added on the What's New in 20.11 and make sure you have a look at the video for a 10-minute hands-on introduction:

We will have a public Introducing QueueMetrics 20.11 webinar next week - you are welcome to sign up here. Webinar happens on November 19, 2020 at 4PM CET (Zürich). See you there!