See how QueueMetrics for Teams can help you see what is going on, and can help you improve your call flow. Get started with the help of our tutorials below!
Whether you run a full-fledged call-center on Microsoft Teams Voice or you just use it for your company's telephony, not having an effective way to track unanswered calls is an important operational issue.
Whether you run a full-fledged call-center on Microsoft Teams Voice or you just use it for your company's telephony, getting to understand why your calls are answered slowly or sometimes lost is of paramount importance. What were my agents doing when this was happening? Was everybody doing what they were expected to be doing? do we really need to staff more people, and when?
Whether you run a full-fledged call-center on Microsoft Teams Voice or you just use it for your company's telephony, it's important to be able to see all the details of a call - at the right time, and for the right level of responsibility. All queues, autoattendants, transfers and voicemails that involve the same Teams Voice call.
Whether you run a full-fledged call-center on Microsoft Teams Voice or you just use it for your company's telephony, QueueMetrics for Teams can help you understand what is going on, and improve your call flow.
QueueMetrics for Teams gives you a 360' view of all the calls that are processed within your Teams tenant - not only queues, but also direct calls, group calls, voicemails... and not only for Teams telephony, but also for direct calls between Teams users in the same or other tenants, and even web sessions for invite links. All of it is fitted into "magic" queues that let you pinpoint the details of every activity.