QueueMetrics news log

2009-12-04:
Winter holidays
Our offices will be closed for the Winter holidays from December 23, 2009 @ 13.00 CEST to January 4th, 2010. Also, our offices will be closed for a local holiday on Dec 8th, 2009.

Priority Support will still be available using e-mail. All other activities may be delayed during this period.

We wish everybody a Merry Christmas and a great 2010!

2009-11-09:
QueueMetrics 1.5.5 released
QueueMetrics version 1.5.5 has been released today. This release includes a long-awaited AJAX real-time page and wallboard. We initially added it as an optional link from the front-page, so that you can choose whether to use the old or the new realtime pages. Comments are welcome - keep in mind this is experimental.

These are the major upgrades over the previous versions:

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.

As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.

2009-09-21:
Mendrisio 2009
During the week that start on September 21, 2009 to September 25, 2009, the UCI World Champioships will be held close to where we are located - most of the staff will therefore telecommute, but expect a few problems with telephone availability. If you need to contact us, please do so preferably by e-mail.

See the forums for more information.

2009-08-21:
Special discounts on AGAW
The Agent Awareness module of QueueMetrics is finally out of beta and available as a separate purchase - and you get a 50% discount if you purcahse it within December 2009!

The AGAW module lets your agent see the queue statistics, be informed in real-time to what is going on and start chat sessions with their supervisors. It is meant for large-scale distribuited call-centers where a high, real-time awareness of goals and targets is needed. It embeds into the Firefox browser and does not disrupt web-based CRM / form filling by the agent.

For further information on the AGAW module, see the QueueMetrics User Manual.
The price list is available here on the Licence page.
If you would like tu run an AGAW demo on your own QueueMetrics system, pleaseapply for a three-month free AGAW demo key here.

2009-08-20:
QueueMetrics 1.5.4 released
QueueMetrics version 1.5.4 has been released today. This is basically a maintenace release over the previous version.

These are the major upgrades over the previous versions:

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.

As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.

2009-05-13:
QueueMetrics 1.5.3 released
QueueMetrics version 1.5.3 has been released today. This is basically a securityupdate over version 1.5.2 because of bug #718.

These are the major upgrades over the previous versions:

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW),you can install it automatically using yum - see the installation page.
The updated User Manual has been released jointly.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.

As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.

2009-04-28:
QueueMetrics 1.5.2 released today
QueueMetrics version 1.5.2 has been released today.

These are the major upgrades over the previous versions:

These are minor new features added:These bugs were fixed:There are also a few new FAQ entries: In total, this release produces well over 150 different results and is available in 12 different languages.

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW),you can install it automatically using yum - see the installation page.
The updated User Manual has been released jointly.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.

As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.

2009-02-23:
QueueMetrics 1.5.1 released today
QueueMetrics version 1.5.1 has been released today.

This version comes with a revised Agent's page that will empower your agents and give them better insight into the overall call processing that is happening system-wide. We also added improved tracking of outbound calls made by agents, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform. As a last important change, we now support the Oreka recording solution as an audio storage medium. This will be loved by those of you running the largest Asterisk deployments, who will be able to factor out call recordings from the main Asterisk server.

There is also a long list of new features and bugs fixed that should make this release interesting for most of you.

These are the major upgrades over the previous versions:

A number of bugs have been fixed also: In total, this release produces well over 150 different results and is available in 12 different languages.

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
The updated User Manual has been released jointly.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.

2008-12-22:
Winter holidays
Our offices will be closed for the Winter holidays from December 24, 2008 @ 13.00 CEST to January 2nd, 2009. Priority Support will still be available using e-mail. All other activities may be delayed during this period.

We wish everybody a Merry Christmas and a great 2009!

2008-12-05:
QueueMetrics 1.5.0 released today
QueueMetrics version 1.5.0 has been released today. This version adds a major new component called AGAW (Agent Awareness) that lets your agents see in real-time how they are faring comparing to their queue, and puts in place an IM infrastructure where agent-to-supervisor and agent-to-product-specialist communication can be completely off-band.
This feature is currently experimental - if you'd like to test it and see if this is useful for you, see the section "The Agent Awareness subsystem (AGAW)" on page 72 of the User manual.

These are the major upgrades over the previous versions:

A great number of bugs have been fixed also: In total, this release produces well over 150 different results and is available in 10 different languages.

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
The updated 190-page User Manual has been released jointly.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

2008-10-08:
New clustered licences
Since version 1.4.7 of QueueMetrics, Asterisk clustering is not for very large systems anymore!
From 50 agents upwards, it is now possible to purchase clustering licences for 2 or 5 Asterisk servers. This will make it simpler to configure smaller distribuited and HA Asterisk systems, as well as traditional clusters using QueueMetrics.

See the Purchasing page for a list of the new licences.

2008-09-24:
QueueMetrics 1.4.7 released today
QueueMetrics version 1.4.7 has been released today. These are the major upgrades over the previous versions: In total, this release produces well over 150 different results!

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
The updated 150+-page User Manual has been released jointly.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

2008-08-26:
QueueMetrics 1.4.5 released today
QueueMetrics version 1.4.5 has been released today. These are the major upgrades over the previous versions:...plus over 10 bugs fixed and little improvements - see the changelog. In total, this release produces well over 150 different results!

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
The updated 150+-page User Manual has been released jointly.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

2008-06-21:
Summer Break 2008
Loway's offices will be closed during the Summer Break, that will be from July 5th to July 20th, 2008. We will do no custom developement during this period and all calls will go to voicemail. :)
We will be only running a support line by email for getting temporary licences, general commercial questions and technical support for installation and running systems. See Contact us page for email details.
Also, the QueueMetrics forums will stay open for self-support, so you can post your questions and problems.
2008-06-07:
Beta release of queueDial substitute
In order to track outbound calls in QueueMetrics, the queueDial.agi script was needed. This was complex for first-time users to set up, it was slow as a new process had to be forked for every call made and was complex to debug. Outbound calls would with invalid connection times on the realtime screen. Also, this caused a number of problems with Asterisk 1.4 and newer versions.

We decided to replace the queueDial.agi completely with a pure-scripting solution; this is still experimental but is being used in a number of call-centers worldwide and it seems to work just fine. It addresses all problems that plagued the old AGI script and was built from the start to be easy to configure.

Though it will be released officially with QM 1.4.5, beta code is available on the forums. We thank in advance all QM users who will want to run a test of the new code and report any problems they come across.

2008-05-16:
QueueMetrics 1.4.4 released today
After a few more months of developement, we are proud to release QueueMetrics 1.4.4

This is both a bug-fix and a feature release, adding a number of improvements. Most notably, the Quality Assessment feature lets you

Major new features:

...plus over 20 bugs fixed and little improvements - see the changelog. In total, this release produces well over 150 different results!

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
The updated 130+-page User Manual will be released within a few days.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

2008-01-18:
Telephone problems (fixed!)
During the last couple of days, our telephone system has been migrating from the old Italian DID to a new line into our Swiss offices. Unfortunately the migration is encountering some problems, so at the moment both numbers are non-working. Please contact us by e-mail only. We expect to have this issue resolved in a couple of days.

By the way, the new number will be +41-91-6309886, both for voice and fax.

Update Jan 21, 2008: the problem seems to have been fixed, the telephone line should be working now.

2007-12-24:
Winter holidays
Our offices will be closed for the Winter holidays from December 23, 2007 to January 2nd, 2008. Email support will still be available using our main support mailbox. All other activities may be delayed during this period.

We wish everybody a Merry Christmas and a great 2008!

2007-12-04:
QueueMetrics 1.4.3 released today
After three more months of developement, we are proud to release QueueMetrics 1.4.3

This is both a bug-fix and a feature release, adding a number of improvements and new reports. Plus, the old configuration editors have been reworked completely and are now paged, sortable and offering an internal search engine.

Major new features:

..plus over 20 bugs fixed and little improvements - see the changelog. In total, this release produces well over 150 different results!

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
The updated 130+-page User Manual will be released within a few days.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

2007-09-17:
New QueueMetrics price list
We have released a new price list for QueueMetrics that will take care of the new clustering feature available. The old price list was over three years old, so it was time to update it.

The new offer adds a new 100-agent size that is meant to be a cheaper alternative for call centers over 50 agents who would have previously bought an unlimited licence. It also adds the new clustering licences for larger call-centers.

We added "Priority Support" as a purchaseable option, making it possible to have a priority-level support line available directly from us.

We also changed the way licence upgrade prices are calculated; their price will be lower if the licence being upgraded has closer expiration date.

You can find the new price list on the Licence Page.

2007-09-16:
New tutorial: "Understading MySQL storage and clustering"
As this is a major point of misunderstanding when dealing with a new QueueMetrics installation, we creted a tutorial that explains step-by-step how to set up QueueMetrics in order to make use of the MySQL storage model and of clustering, as well.

The tutorial is called "Understading MySQL storage and clustering" and is immediately available for download on the downloads page, under "Misc Documentation" by the bottom of the page.

2007-09-09:
QueueMetrics 1.4.2 released today
We have noticed that there was a bug in version 1.4.1 that prevented some sites to listen to their recorded calls. We have fixed this bug (#201) and released a version that addresses this problem. We apologize for the inconveniece and urge to update to version 1.4.2 in case you're experiencing problems with the recorded call listening feature.

You can download the latest version immediately from the downloads page, together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translationg QueueMetrics document from the Downloads page.

2007-09-05:
QueueMetrics 1.4.1 released today
After a few months of developement, we are proud to release QueueMetrics 1.4.

This is mainly a bug-fix release over 1.4.0, with a lot of stuff fixed and improved - the most important new addition is that QueueMetrics now supports dynamic logins per queue if you run under Asterisk 1.4.

Major new features:

..plus over 30 bugs fixed and little improvements - see the changelog.In total, this release produces over 150 different results.

You can download the latest version immediately from the downloads page, together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translationg QueueMetrics document from the Downloads page.

2007-08-29:
E-mail problems
It seems like our upstream provider did some changes to the DNS setup and some people cannot send email to us anymore. We are working to address this problem - meanwhile you can use the mailbox queuemetrics [AT] loway [.] it to get in touch with us. Thank you for your understanding.
2007-07-29:
Turning TrixBox into a small call center with QueueMetrics
After the good success of our first tutorial that explained how to set up QueueMetrics for TrixBox 1.0, we have prepared an upgraded version for TrixBox verion 2 and QueueMetrics 1.4.

This tutorial makes it much easier than with version 1.x to set up QueueMetrics under TrixBox, minimizes manual file editing and shows how to set up the most advanced fetaures of QueueMetrics, i.e. agents logging on and pausing from the GUI, marking of call outcomes and pause status codes, and Manager API realtime monitoring.

Whether you run a full-fledged commercial call-center, or would simply gather some stats for an internal support line, the new tutorial is definitely worth looking at!

You can find the new tutorial on the downloads page under "TrixBox / FreePBX documentation", by the bottom of the page.

2007-06-27:
QueueMetrics 1.4 released today
After a few months of developement, we are proud to release QueueMetrics 1.4.

This release adds a very large number of new features and bug fixes:

Major new features:

New features:..plus over 50 bugs fixed and little improvements - see the changelog.In total, this release produces over 150 different results.

You can download the latest version immediately from the downloads page, together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translationg QueueMetrics document from the Downloads page.

2007-06-17:
Summer Break 2007
Loway's offices will be closed during the Summer Break, that will be from July 2nd to July 20th, 2007. We will do no custom developement during this period and all calls will go to voicemail. :)
We will be only running a support line by email for getting temporary licences, general commercial questions and technical support for installation and running systems. See Contact us page for email details.
Also, the QueueMetrics forums will stay open and will be monitored, so you can post your questions and problems.
2007-05-22:
New tutorial: tracing outbound calls on TrixBox
Today we release a new tutorial that is a step-by-step guide on how to implement the tracing through QueueMetrics of outgoing calls on a TrixBox system. We hope this will help setting up very often useful but often misunderstood feature and will help you make your call center even more productive.

You can download the latest version immediately from the downloads page.

2007-05-21:
FAX problems
It seems like the main HP fax at Loway office is flat dead since this morning.

For the moment, if you need to contact us, we suggest using a PDF attachment to an email until a replacement arrives.

Thanks and sorry for the inconvenience.

UPDATE: May 22, 2007: the new fax is in place. Thanks for your understanding.

2007-05-11:
QueueMetrics 1.3.5 released today
Today we release QueueMetrics 1.3.5. This is a minor upgrade adding a couple of new features that migh be handy in some setups: sound playing for yellow/red alarms and extended XML-RPC interface for realtime and authentication services.

This release adds a bit of functionality, and notably:

You can download the latest version immediately from the downloads page,. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

The new XML-RPC functionalities are documented in the new XML-RPC manual version 1.3, available as a PDF file from the downloads page.

2007-05-07:
Qloaderd 1.7 released today
An updated version of Qloaderd has been released today. You can find it on the downloads page or using yum. It is meant to update the one distribuited with 1.3.4 that seems to be slightly broken.

Changes:

2007-04-18:
QueueMetrics 1.3.4 released today
Today we release QueueMetrics 1.3.4. This release offers experimental realtime monitoring using the Manager API, that can be run for a single server or a cluster of servers. See this article for more information. This implementation is experimental, so it is not meant to be used in production environments.

This release also adds a bit of functionality and fixes a number of bugs that were present in 1.3.2, and notably:

You can download the latest version immediately from the downloads page, together with the 98-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

We are looking forward to version 1.4 of QueueMetrics for major improvements, including a new high performance analysis engine.

2007-03-15:
Usa/Canada DST problems
A number of users are reporting problems with QueueMetrics being one hour off after DST came into effect into the USA on March 11, 2007. This is caused by problems with the Java VM running QueueMetrics.

WHICH USERS ARE AFFECTED?
This problem may be affecting you if your company, your servers or your call centers are located in either USA, Canada or another country or region which sets DST according to USA standards.

HOW DO I KNOW IF I AM AFFECTED?
You will notice that since March 11 your QueueMetrics reports seem to be one hour off. You may also notice problems in the realtime pages.
This problem does not seem to affect everyone living in involved regions, likely because of the different JVMs used to run QueueMetrics and/or the way the clock is set on the server (as local time versus GMT).

We have created a forum topic to suggest a solution and keep you posted of how the problem is being addressed. You will find it at http://forum.queuemetrics.com/index.php?topic=10.0.

Please keep us posted if you encounter this problem or not, which versions of Java you are running and if you installed QueueMetrics manually or using yum.

2007-03-08:
New forum
We have created an online forum to get help on QueueMetrics, exchange experiences and opinions on the product and get help from other users.

The forum is available at http://forum.queuemetrics.com

The forum is a new opportunity but it's not meant to replace direct e-mail support for our clients and prospects. Feel free to contact us by e-mail or telephone if you prefer doing so.

2007-02-21:
QueueMetrics 1.3.3 released today
Today we release QueueMetrics 1.3.3. This release offers experimental advanced clustering support, so that one instance of QueueMetrics can monitor multiple instances of Asterisk as if they were one large server. This feature is experimental, i.e. not production-ready, but we'd like you to try it and let us know how it is going. More information here: http://astrecipes.net/index.php?n=244.

This release also adds a bit of functionality and fixes a number of bugs that were present in 1.3.2, and notably:

You can download the latest version immediately from the downloads page, together with the 98-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

We are looking forward to version 1.4 of QueueMetrics for major improvements, including a new high performance analysis engine.

2007-01-20:
QueueMetrics 1.3.2 released today
Today we release QueueMetrics 1.3.2. This release fixes a few bugs that were present in 1.3 and 1.3.1, and notably:

You can download the latest version immediately from the downloads page, together with the 98-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

We are looking forward to version 1.4 of QueueMetrics for major improvements.

2006-11-22:
Qloader 1.2 released today
Today we release Qloader 1.2. This is a new version of our MySQL upload script thought for better and safer integration over the old queueLoader script, and offers a number of advantages over the older version: We offer sample startup scripts for RHEL and other Linux systems.

You can download the latest version immediately from the downloads page. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

2006-11-21:
QueueMetrics 1.3.1 released today
Today we release QueueMetrics 1.3. This release adds a number of new functionalities to QueueMetrics 1.3, and most notably:

You can download the latest version immediately from the downloads page, together with the 98-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

2006-10-18:
QueueMetrics 1.3 released today
After a few months of developement, we are proud to release QueueMetrics 1.3.

This release adds a good number of new features and bug fixes:

You can download the latest version immediately from the downloads page, together with the updated 98-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translationg QueueMetrics document from the Downloads page.

2006-08-22:
New MySQL loader: qloader
We provide an experimental script that can be used instead of the queueLoader script in order to send queue_log data to a MySQL database. Its main advantages are:At the moment this software is experimental - we are waiting for your comments and your experiences. We recommend it to experienced QueueMetrics user who are already running a MySQL backend. Installation instructions are in the Zip archive.

You can download the latest version immediately from the downloads page.

2006-07-19:
QueueMetrics 1.2.1 released today
Version 1.2.1 is mostly meant as an incremental improvement over version 1.2.1. A few bugs were spotted and corrected and there are a large number of fixes related to minor annoyances. A few new features (notably the wallboard mode and the ongoing call filters) were added in as well.

Here is a complete list of updates::

You can download the latest version immediately from the downloads page. The database definition is the same as version 1.2.1, with just a few new properties added in, so updating should be straightforward. If you installed QueueMetrics using yum, you can update it automatically through our yum repository.

2006-06-23:
QueueMetrics 1.2 released today
After a few months of developement, we are proud to release QueueMetrics 1.2.

This release adds a good number of new features and bug fixes:

You can download the latest version immediately from the downloads page, together with the updated 93-page User manual.

2006-05-15:
Turning Asterisk@home into a small call center with QueueMetrics
We have prepared a short tutorial that will teach you to turn your Asterisk@Home box into a full-fledged call center within minutes, with both always-on and callback agents available and the very extensive reporting facilities that QueueMetrics provides.

You can find the new tutorial on the downloads page under "Misc documentation".

2006-05-09:
New outbound queues script
The script queueDial.agi, used in order to implemet outbound queues with QueueMetrics, has been improved so that is shows the agent being "in use" in the real-time page whie he is dialling out.
A sample dialplan was also added for your convenience in the FAQ section of this site.
If you run outbound queues with QM, it is time to update the existing script.

You can find the new file on the downloads page.

2006-05-07:
New RSS feed
An RSS feed was added to this site to make it easier to track news, updates and new FAQs being added to QueueMetrics.
You can find the RSS feed at http://queuemetrics.loway.it/rss.jsp
2006-05-01:
Updated MySQL uploader script
The version of the uploader script that ships with versions 1.0.x and 1.1.xseemed to have problems with the MySQL server disconnecting for inactivity. A new version is out to solve this problem and is available from the downloads page.
2006-02-23:
Version 1.1.1 is out!
2006-02-22:
Version 1.1.0 is out!
2006-01-10:
Version 1.0.0
2005-12-14:
Version 1.0.0 Release Candidate 1 is out
2005-11-09:
Version 0.9.7 is out
2005-10-10:
Version 0.9.6 is out
2005-09-20:
Version 0.9.5 full is out
New analyses were added to the Agent page, and in particular:
2005-09-13:
Version 0.9.5 RC 2 is out
A couple of bugs were found in RC1, including:
2005-09-11:
Version 0.9.5 RC 1 is out
The first release candidate for QM 0.9.5, as well as the first public release of QueuMetrics, is out today.