Articles tagged "sla"
- First-Call Resolution (20 Jun 2018 | Tags: voip, Asterisk PBX, callcenter, contactcenter, call resolution, sla)
- Automated Recalls (19 Apr 2018 | Tags: voip, Asterisk PBX, callcenter, contactcenter, call back, recall, sla, WombatDialer, outbound)