Automating QA

QA is an effective process, and greatly improve the awareness of a Call Center Administrator. This said, it also brings along a series of disadvantages:

  • Reviewing calls manually is very expensive
  • Most calls are not very informative
  • Biased sampling

What if we could automate it?

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QueueMetrics Payroll


Are you looking for a way to easily track your call center agents’ session times, in order to produce accurate payroll records? Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers? If your answer is yes then keep reading.

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QueueMetrics Wallboard Queue Filtering

Queue Filtering

Do you ever wish you could create your own custom wallboard to understand at a glance what’s going on in your Call Center? Do you need to monitor multiple queues as a single entity, yet maintaining a perception of how the singular queues are doing? If the answer is yes, read on.

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Enabling Scheduled Jobs on QueueMetrics-Live

Scheduled Jobs

A lot happens in your call center everyday, and it’s often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all it’s even harder. Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals? If your answer is yes, then keep reading.

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Tutorial: Automatic Outbound call tracking

Discover in this new tutorial how to automatically track normal outbound calls with QueueMetrics call-center software for Asterisk PBX.
We will guide you step by step through the several benefits of using the new outbound call tracking feature of QueueMetrics’ Uniloader in your daily call center management.

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Tutorial: Outbound calls from the agent page

In this tutorial we will guide you through the new Outbound Call Tracking feature of QueueMetrics. This feature allows the tracking of outbound calls without resorting to DialPlan additions using the QueueMetrics’ Real-Time page, the Agent page or the customizable Reports.

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Tutorial: Synchronizer

In this tutorial you will learn how to easy configure queues and agents in QueueMetrics call center manager software, using the Synchronizer module functionality.

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Tutorial: Parking Calls

In this tutorial you will learn how to track calls, without relying only on a classic queue structure. This is especially useful when calls are routed to specific people or groups during defined events. We will discover how to use the parking lot tracking feature of QueueMetrics’ Uniloader, that can be used to track parked calls “as if” they were normal calls handled on a queue.

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