Your Call Center Data Just Got a Whole Lot Smarter
We have some exciting news to share, and if you have been curious about what AI could do for your call center reporting, this one is for you. At Loway, we are proud to announce the very first release of our MCP (Model Context Protocol) server for QueueMetrics. In plain English, you can now connect your QueueMetrics system directly to your favourite AI assistant and let it work with your real call center data, automatically.
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First step with QueueMetrics - Wallboard
This guide will help you set up and use the QueueMetrics Wallboard, a powerful real-time dashboard that displays your contact center metrics through customizable widgets.
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How QueueMetrics for Teams Helps You Spot Impersonation Scams Before They Strike
Microsoft Teams has become one of the most targeted collaboration platforms for social engineering attacks. Throughout 2024 and 2025, security researchers have documented a dramatic surge in Teams-based impersonation campaigns — ranging from ransomware operators posing as IT helpdesks to nation-state actors forging caller identities during video and audio calls. The attacks are sophisticated, they exploit trust, and they are remarkably effective. If your organization uses Teams as a communication channel, you need more than built-in warnings. You need visibility into who is actually calling and being called, across every interaction, every day. That’s exactly what QueueMetrics for Teams’ Historical Reports deliver.
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QueueMetrics 26.01 released today
We’re excited to announce some major updates to QueueMetrics, designed to make your wallboard the center of your interactions.
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Migration from the old Icon agent page to QAP
If your team is moving from the legacy Icon agent page to the new QueueMetrics Agent Page (QAP), this guide is for you.
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QueueMetrics Wallboard Kiosk Mode
What is Kiosk Mode?
QueueMetrics kiosk mode lets you run a Wallboard as a stand alone page on a dedicated screen, without requiring a normal interactive QueueMetrics session. It is ideal for TV screens in the call center, supervisor stations, or a small always on dashboard device. Read More keyboard_arrow_right
QueueMetrics and Slack integration
How can you turn QueueMetrics data into live notifications for your chat tools? In this tutorial we’ll build a small example that sends agent pause / unpause events from QueueMetrics to a Slack channel using the QueueMetrics JSON APIs and a tiny Node.js script on Rocky Linux 9+. The same pattern works not only for Slack, but also for Microsoft Teams, Rocket.Chat, Mattermost, Telegram, and any other system that accepts HTTP webhooks, you just change the destination URL and payload.
Read More keyboard_arrow_rightQueueMetrics Now Fully Integrated with FusionPBX
We’re excited to announce the release of a long-awaited feature: a complete integration between QueueMetrics and FusionPBX. This comprehensive solution transforms how your customers manage their contact center operations, bringing enterprise-grade capabilities to their teams without disrupting existing workflows.
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First step with QueueMetrics - Homepage
This guide introduces the User Homepage, and how it differs from the Agent Page. The Agent Page is available by default but is empty; once the appropriate permission keys are assigned, it’s populated with the features the agent needs.
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