We actually already use the QueueMetrics product to monitor 3 different call centers - and we love it!
Joshua C. Bailey
Project Resources Group, USA
QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Dutch, Hungarian, Greek and Korean.
All of the metrics can be queried interactively or exported via a JSON or XML-RPC API interface.
Graphs include absolute values, a percentage breakdown and easy to read histograms. They can be exported to a spreadsheet or other analysis software in a variety of formats.
E-mail customers support and product updates are completely free of charge within license duration period.
Our support doesn't include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software or extensions of Loway systems.
Any single, discrete technical problem requiring remote connection to non-Loway's servers by our engineers, should be purchased separately.
For information about system requirements and dimensioning, you can refer to the following Dimensioning document. In this document you will find Disk space, CPU and Memory usage considerations that will help you dimension your system.
Click below for a detail of the metrics provided by the suite.
The Icon Agent page and the wallboard include an integrated WebRTC Softphone based on the popular JsSIP library. The softphone is fully configurable, and allows your agents to call directly through their browsers.
QueueMetrics Product SheetTrack all call center daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, wallboards, dedicated agent page and QA tool. |
Free Download
|
I would like to thank Loway for the great support, this was the second case I opened with QueueMetrics, and I am seeing nothing except a great followup and support!
Haitham Khasawneh
IT Team Leader, Aramex International
Enjoy your day!!
Oh, THANKS FOR THE LATEST RELEASE! MY GUYS LOVE IT!!
Will give feedback, if any!!
Wynand Clase
Onecell Holdings, South Africa
Although QM is not open-source, it is extremely affordable and high quality for the price.
Alex Balashov
Evariste Systems, USA