- Control clusters of Asterisk servers as a single virtual server.
- Compatible with any Asterisk version and configuration.
- Compute over 200 metrics for calls, agent activity and overall efficiency.
- QueueMetrics Icon Agent Page, the innovative and minimalistic interface where agents can operate all their call-center functions with only one control icon.
- Single and multiple reporting for queues/campaigns.
- Measure business targets against SLAs.
- Measure staff performance on ACD/nonACD activities.
- Customizable QA forms for live/recorded call grading.
- Complete performance reports by agent and by queue.
- Listen to live/recorded calls also on multiserver setups.
- Detailed realtime activity reporting with definable alarms.
- View agent screens via VNC screensharing server.
What is QueueMetrics?
A highly scalable management, monitoring and reporting suite to fulfil all needs of thousands of contact centers worldwide.
Track all call center daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, wallboards, dedicated agent page and QA tool.
QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Hungarian, Greek and Korean.
E-mail customers support and product updates are completely free of charge within license duration period.
Features
All of the metrics can be queried interactively or exported via a JSON or XML-RPC API interface.
Graphs include absolute values, a percentage breakdown and easy to read histograms. They can be exported to a spreadsheet or other analysis software in a variety of formats.
Full compatibility list available here: Compatibility List.
Our support doesn't include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software or extensions of Loway systems. Any single, discrete technical problem requiring remote connection to non-Loway's servers by our engineers, should be purchased separately.
For information about system requirements and dimensioning, you can refer to the following dimensioning document. In this document you will find Disk space, CPU and Memory usage considerations that will help you dimension your system.
- Control clusters of Asterisk servers as a single virtual server.
- Compatible with any Asterisk version and configuration.
- Compute over 200 metrics for calls, agent activity and overall efficiency.
- QueueMetrics Icon Agent Page, the innovative and minimalistic interface where agents can operate all their call-center functions with only one control icon.
- Single and multiple reporting for queues/campaigns.
- Measure business targets against SLAs.
- Measure staff performance on ACD/nonACD activities.
- Customizable QA forms for live/recorded call grading.
- Complete performance reports by agent and by queue.
- Listen to live/recorded calls also on multiserver setups.
- Detailed realtime activity reporting with definable alarms.
- View agent screens via VNC screensharing server.