Technical Support Services

Available Monday to Friday 9am - 6pm CET



E-Mail Support

Write us at support at loway dot ch or sales at loway dot ch for any question.


Remote Support

Purchase support hours, and get remote support via TeamViewer or SSH.


Info-Line

Contact us at +4191.6309765


Installation

Follow the steps and get started with QueueMetrics.


Technical Support Resources


Remote Support Notes:

  • Each Remote Support pack is valid for the entire duration of your license.
    Upon purchasing a Support Pack, you will receive the unique Incident Code. Does NOT include configuration of Asterisk PBX or other non-Loway system.
    Install TeamViewer 11 and grant root SSH access to the involved servers in order to facilitate support delivery.
  • If the incident was addressed in a later build of the software, the customer will still be charged for the support.
  • If the incident turns out to be a defect in our software and the support engineer is unable to find a solution, the customer will not be charged and will receive a new Incident Code.
  • Free Phone Customer Support not available.

Reserve your VIP e-mail access always processed on top of the support queue. Contact sales at loway dot ch.
Our support doesn’t include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software or extensions.

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