Experience what the QueueMetrics call-center suite can offer to your business through a selection of the best video tutorials available on the web.
QueueMetrics 24.11 was released on November 26, 2024.
Lenz and Kevin will be your guests and will show you around the new version.
For the full release notes on this version of QueueMetrics, see our documentation.
A short tutorial to set up QueueMetrics (on-prem or Live) for FreePBX 17. It shows how to install Uniloader to relay data, making sure that the connection is working as expected. Then QueueMetrics will be on a separate server, making your life easier. If you run an on-prem QueueMetrics system, it shows how to enable HTTP data upload, that we suggest to be used in place of old direct-to-database access.
QueueMetrics 24.05 was released on May 7, 2024. Lenz and Kevin will be your guests and will show how the new Memos and AMO work to make your outbound more productive. A number of other changes will also be shown, and you can have live Q&A during the session. For the full release notes on this version of QueueMetrics, see our documentation.
QueueMetrics 23.09 was released on Sep 8, 2023. It comes with a new Agent Page that will replace the current Icon page - let's discover what it's all about! Lenz and Kevin will be your guests and will show you how the new Agent Page works, and why it will make your agent's life easier. A number of other changes make the monitoring of a running system easier and more productive.
What is new (and how to use it) in the new QueueMetrics 22.11?
The biggest change in QueueMetrics 22.11 is definitely the use of a single, uniform toolkit to render the GUI across all of QueueMetrics.
The look-and-feel has been improved across all modules and screens - you will find them familiar, but also easier on the eyes.
Both the report and the wallboard clients were rebuilt on top of a shared architecture that will help keeping them consistent in the long run.
So you think setting up a fully featured contact-center queue monitoring platform
for your Grandstream UCM box is going to be hard? Think twice!
Josh will walk you through everything - in less than five minutes!
You can run your own trial on your own data - no credit card required - if you like it, you keep it.
QueueMetrics call-center management software version 22.02 released. You'll find a large number of improvements to the reports page, making it more user-friendly, an improved WebRTC soft-phone, a new theme named Mono, and a new Timeline view, that lets you know everything about a call's history and access any related media.
Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. QueueMetrics now supports themes, you can chose between a "classic" look and a new dark theme!
Loway is proud to announce the release of QueueMetrics 21.04. This release makes it easier working with the new reports released in 20.11 and fixes a large number of small items that make the experience in general smoother.
Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. QueueMetrics now supports themes, you can chose between a "classic" look and a new dark theme!
This is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software.
Tune in and learn the answers to these questions:
With QueueMetrics suite for Asterisk call centers you can create custom wallboards dragging and dropping graphical components, changing colors, size and adding custom alarms.
Wallboards are made up of multiple views that rotate periodically and run in kiosk mode.
Learn how to quickly create effective and powerful wallboards for your daily call center management with this tutorial.
In this video you will learn the basic configuration steps after QueueMetrics first installation:
El video demuestra como instalar, configurar y utilizar QueueMetrics en meno de 10 minutos. También se muestra como solicitar la clave de prueba gratuita de 30 días para poder utilizar el software sin cargos y con todas las funcionalidades activas habilitadas.
The new Elastix webinar introducing the Asterisk QueueMetrics call center suite version 15 is available in video format, Spanish language.
Loway has successful partner relationships with the best call-center solutions vendors and integrators worldwide. Whether you’re value added reseller, integrator or just work with companies that have Asterisk based contact-centers, we can enable you to improve your business, your portfolio and find the right solution for your clients.
We are pleased to present you QueueMetrics Icon - the all-new QueueMetrics Agent Page WebRTC enabled. We designed the Icon interface in order to provide users with the best usability combined with an innovative design based on the interactions with only one icon. Using Icon, you can operate all call-center functions with only one control icon. Discover all the exciting features in this new video tutorial.
This video is a walk-through of the new QueueMetrics Realtime page that ships with QueueMetrics 12.05.
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This video provides information about QueueMetrics' Agent Awareness (AGAW) extension.
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This video is a walk-through of an AGAW installation on QueueMetrics 12.04.
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This video shows an AGAW Client installation on Chrome 18.x.
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This video shows information related to the QueueMetrics Licence page.
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This video shows a basic QueueMetrics installation using
Espresso.
Though the video displays an Elastix system, automatic
configuration through Espresso will work in exactly the
same way on most versions of Elastix, FreePBX distro,
TrixBox CE, PBX-in-a-Flash and AsteriskNOW.
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This video shows a basic QueueMetrics and qloaderd installation on a CentOS-based system like Trixbox or Elastix.
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