Buy a QueueMetrics License

Our license is bound to the number of agents you have in your call center. All licenses have a duration of four years, unless specified differently. Each license has to be installed on a single server and can monitor one or more Asterisk PBX servers.
Be aware that any QueueMetrics license purchased, even when it can monitor multiple Asterisk(s) servers, is valid only for one single server installation.

Check for installation tips.

We process on-line payments through PayPal, so you can use either a PayPal account or a credit card. Contact our customer support if you have a need to to pay via international wire transfer.


Buy Your License

New License

Agents Asterisk Servers Price
Up to 2 agents 1 server Free (Support not included)
Up to 10 agents 1 server CHF 1000 (Buy)
Up to 20 agents 1 server CHF 1800 (Buy)
Up to 50 agents 1 server CHF 2500 (Buy)
Up to 50 agents 2 servers CHF 3500 (Buy)
Up to 50 agents 5 servers CHF 4200 (Buy)
Up to 100 agents 1 server CHF 3500 (Buy)
Up to 100 agents 2 servers CHF 4500 (Buy)
Up to 100 agents 5 servers CHF 6000 (Buy)
Up to 100 agents 10 servers CHF 8000 (Buy)
Unlimited agents 1 server CHF 5500 (Buy)
Unlimited agents 2 servers CHF 7000 (Buy)
Unlimited agents 5 servers CHF 9000 (Buy)
Unlimited agents 10 servers CHF 12000 (Buy)
Unlimited agents Unlimited CHF 15000 (Contact us)

* Prices in Swiss Francs (CHF).
** 50% discount is available for registered non-profit non-governmental institutions. Contact us for details.
*** If you need to run QueueMetrics in an Active-Passive High-Availability mode (different servers running QueueMetrics in parallel for backup purposes) you need a separate license for each QueueMetrics machine with the same capabilities.
Additional licenses acquired for the HA cluster come at half the price of the main license if purchased together.

The purchase is done selecting the Hot-Backup option from the Loway Online Shop.

For example:

If you should build a HA cluster made up of two QM servers in active-passive stand-by, you would need:

A one-server 50-agents QueueMetrics license plus one Hot-Backup license.
The price will be chf 2500 chf for the main license (standard price) plus 1250 chf for the second license (50% off).
The total will be chf 3750 for 4 years.


Sales FAQs

During the license duration, you will have updates to new versions inlcuded.

Our support doesn't include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software or extensions of Loway systems. Any single, discrete technical problem requiring remote connection to your servers by our engineers should be purchased separately.

We accept only on-line payments through PayPal, so you can use either a PayPal account or a credit card.

We can accept payments via international wire transfer. To arrange for payment via this method, please contact us and we will be happy to assist you.

You will receive an electronic sales invoice upon purchase. When contacting us to confirm your order, please include your billing contact information (company name and address, contact name, and the name the license should appear under in case it is to be resold).


The Loway Referral program

Buy Your Service

QueueMetrics-Live, our Cloud Solution

QueueMetrics Live is the new hosted solution service by Loway for your Asterisk PBX.
It lets you have a cloud QueueMetrics instance that gathers data from your local PBX. You can do live monitoring, reporting, agent pages, QA and all the advanced features of QueueMetrics suite without the need to maintain QueueMetrics yourself.
This is especially useful for small to medium-sized call-centres where the cost of managing and running QueueMetrics is significant.

CHF 6
per agent/month

Buy it now
  • Nightly backups
  • Data retention (1 year)
  • Automatic updates
  • E-mail support
  • 30 day money back

Buy Your License

Expand License

If you need to expand your old license the sum you already paid will be deducted from the cost of the new license.
The new license will be further discounted by the remaining period in it.
We then add a small license upgrade fee.

The price is calculated as the difference between the old and new price, multiplied by the license expiration ratio expressed in number of years left, plus 10% of the new base price.
For example, expanding a 4-year, 10-agent license that will expire in two years and six months to 20 agents, will cost CHF ( 1800 - 1000 ) * ( 3 / 4 ) + ( 1800 * 10% ) = CHF 780.
You can use the web shop to get an exact quote for your case.


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Miscellaneous Services

Remote Support

Price: CHF 240 (2 hours) CHF 540 (5 hours) CHF 1000 (10 hours)

With Remote Support a support engineer will assist you via website/e-mail, remote access and phone conversation in order to solve technical incidents.
Purchase support on our Loway Online Shop.

Our support engineers are available Monday to Friday, 9 a.m. - 6 p.m. CET.
We guarantee a response time of one business day.

Each Remote Support Pack is valid for the entire duration of your license and cannot be broken down into separate issues. If a problem contains multiple issues, each will be charged as a new, separate Remote Support incident.
An “Incident” is defined as a single, discrete technical problem for which one of our Support Engineers will be connecting remotely to your servers for resolution.

Two hours cost 240 chf, five hours cost 540 chf, ten hours cost 1000 chf.

Upon purchasing a Remote Support Pack, you will receive an order confirmation with the Incident Codes (required for the support delivery). Please install TeamViewer conference tool and grant root SSH access to the involved servers in order to facilitate support delivery.

If the incident was addressed in a later build of the software, the customer will still be charged for the support.
If the incident turns out to be a defect in our software and the support engineer is unable to find a solution, the customer will not be charged and will receive a new Incident Code.

Incident Support does NOT include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software, patches or extension of Loway systems.

Priority Support Service

Price: 20% of current license.
One year duration.

With the Priority E-mail Support your requests will be handled on top of the list in any case, leading to a response time of a few hours. Priority Support is handled directly by Loway and not by official resellers.


Remote Installation Service

Price: CHF 360

We can install QueueMetrics for you. Our engineers will guide you through the full installation process step by step. After purchase, we will contact you in order to set up a suitable time for intervention (SSH and HTTP access to server on port 80 and 8080, plus a local person, required).

  • Installation of QueueMetrics latest version, with flat file or SQL storage, on any Linux server.
  • Startup/shutdown scripts.
  • Data import from your underlying Asterisk PBX configuration.
  • QueueMetrics users creation as needed.
  • Appropriate log rotation strategies set up.

* Remote installation service does not include rebuilding and configuring Asterisk PBX or MySQL, both must be already present on the machine and fully working before our intervention.


Customization Proposal

Price: CHF 200

If you have already purchased a license and need a customized solution ask us to make a customization proposal. The analysis cost (CHF 200) will be deducted from the final payment for the service if purchased.