QueueMetrics Pricings

Increase agent productivity and improve your call center management with the QueueMetrics solutions.


On-Premise

10

  • up to 10 agents
  • unlimited supervisors
  • free mail support
  • free updates


from
500
CHF per year

Buy

Cool! With a 4 years subscription you will save 50% and get the AGAW module for free!
20

  • up to 20 agents
  • unlimited supervisors
  • free mail support
  • free updates


from
900
CHF per year

Buy

Pssst - with a 4 years subscription you will save 50% and get the AGAW module for free!
50

  • up to 50 agents
  • unlimited supervisors
  • free mail support
  • free updates


from
1250
CHF per year

Buy

TIP: with a 4 years subscription you will save 50% and get the AGAW module for free!
100

  • up to 100 agents
  • unlimited supervisors
  • free mail support
  • free updates


from
1750
CHF per year

Buy

Hey, with a 4 years subscription you will save 50% and get the AGAW module for free!

Unlimited Agents and Cluster Licenses are also Available, contact us for more info.

On-Premise Notes:

  • Prices in Swiss Francs (CHF)
  • Minimum subscription duration of one year
  • 50% discount is available for registered non-profit non-governmental institutions. Contact us for details.
  • If you need to run QueueMetrics in an Active-Passive High-Availability mode (different servers running QueueMetrics in parallel for backup purposes) add the Hot-Backup to your purchase. The cost is half the price of the main license if purchased together.

   In the Cloud   

Live

  • no installation
  • no maintenance
  • free mail support
  • automatic updates
  • pay monthly
  • one year data retention


only
8 CHF
per agent/month

Buy It Now

Other services

Expand License

If you need to expand your old license the sum you already paid will be deducted from the cost of the new license.
The new license will be further discounted by the remaining period in it.
We then add a small license upgrade fee. Example:

The price is calculated as the difference between the old and new price, multiplied by the license expiration ratio expressed in number of years left, plus 10% of the new base price.
For example, expanding a 4-year, 10-agent license that will expire in two years and six months to 20 agents, will cost CHF ( 1800 - 1000 ) * ( 3 / 4 ) + ( 1800 * 10% ) = CHF 780.
You can use the web shop to get an exact quote for your case.


Expand Your License

Remote Support

Price: CHF 240 (2 hours) CHF 540 (5 hours) CHF 1000 (10 hours)

With Remote Support a support engineer will assist you via website/e-mail, remote access and phone conversation in order to solve technical incidents.
Purchase support on our Loway Online Shop. Our support engineers are available Monday to Friday, 9 a.m. - 6 p.m. CET.
We guarantee a response time of one business day.

Each Remote Support Pack is valid for the entire duration of your license and cannot be broken down into separate issues. If a problem contains multiple issues, each will be charged as a new, separate Remote Support incident.
An “Incident” is defined as a single, discrete technical problem for which one of our Support Engineers will be connecting remotely to your servers for resolution.

Two hours cost 240 chf, five hours cost 540 chf, ten hours cost 1000 chf.

Upon purchasing a Remote Support Pack, you will receive an order confirmation with the Incident Codes (required for the support delivery). Please install TeamViewer conference tool and grant root SSH access to the involved servers in order to facilitate support delivery.

If the incident was addressed in a later build of the software, the customer will still be charged for the support.
If the incident turns out to be a defect in our software and the support engineer is unable to find a solution, the customer will not be charged and will receive a new Incident Code.

Incident Support does NOT include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software, patches or extension of Loway systems.


Buy Remote Support

QueueMetrics Training

QueueMetrics Training online course is designed to rapidly guide you through installation and basic configuration. Key reporting concepts are introduced and explained.
The course is example-based, with a focus on the practical knowledge required to successfully monitor your Asterisk PBX based call-center, create accurate real time and generate historical reports. Though some time is given to metrics explanation and theory, we've also included a lot of helpful information and examples.

Discover more on the dedicated page.

Buy Your Training

Remote Installation Service

Price: CHF 360

We can install QueueMetrics for you. Our engineers will guide you through the full installation process step by step. After purchase, we will contact you in order to set up a suitable time for intervention (SSH and HTTP access to server on port 80 and 8080, plus a local person, required).

  • Installation of QueueMetrics latest version, with flat file or SQL storage, on any Linux server.
  • Startup/shutdown scripts.
  • Data import from your underlying Asterisk PBX configuration.
  • QueueMetrics users creation as needed.
  • Appropriate log rotation strategies set up.

* Remote installation service does not include rebuilding and configuring Asterisk PBX or MySQL, both must be already present on the machine and fully working before our intervention.



Buy the Remote Installation

Customization Proposal

Price: CHF 200

If you have already purchased a license and need a customized solution ask us to make a customization proposal. The analysis cost (CHF 200) will be deducted from the final payment for the service if purchased.

Buy the Customization Proposal