Our license is bound to the number of agents you have in your call center. All licenses have a duration of four years, unless specified differently. Each license has to be installed on a single server and can monitor one or more Asterisk PBX servers.
Be aware that any QueueMetrics license purchased, even when it can monitor multiple Asterisk(s) servers, is valid only for one single server installation.
Check for installation tips.
We process on-line payments through PayPal, so you can use either a PayPal account or a credit card. Contact our customer support if you have a need to to pay via international wire transfer.
|Up to 2 agents||1 server||Free (Support not included)|
|Up to 10 agents||1 server||CHF 1000 (Buy)|
|Up to 20 agents||1 server||CHF 1800 (Buy)|
|Up to 50 agents||1 server||CHF 2500 (Buy)|
|Up to 50 agents||2 servers||CHF 3500 (Buy)|
|Up to 50 agents||5 servers||CHF 4200 (Buy)|
|Up to 100 agents||1 server||CHF 3500 (Buy)|
|Up to 100 agents||2 servers||CHF 4500 (Buy)|
|Up to 100 agents||5 servers||CHF 6000 (Buy)|
|Up to 100 agents||10 servers||CHF 8000 (Buy)|
|Unlimited agents||1 server||CHF 5500 (Buy)|
|Unlimited agents||2 servers||CHF 7000 (Buy)|
|Unlimited agents||5 servers||CHF 9000 (Buy)|
|Unlimited agents||10 servers||CHF 12000 (Buy)|
|Unlimited agents||Unlimited||CHF 15000 (Contact us)|
* Prices in Swiss Francs (CHF).
** 50% discount is available for registered non-profit non-governmental institutions. Contact us for details.
*** If you need to run QueueMetrics in an Active-Passive High-Availability mode (different servers running QueueMetrics in parallel for backup purposes) you need a separate license for each QueueMetrics machine with the same capabilities.
Additional licenses acquired for the HA cluster come at half the price of the main license if purchased together.
The purchase is done selecting the Hot-Backup option from the Loway Online Shop.
If you should build a HA cluster made up of two QM servers in active-passive stand-by, you would need:
A one-server 50-agents QueueMetrics license plus one Hot-Backup license.
The price will be chf 2500 chf for the main license (standard price) plus 1250 chf for the second license (50% off).
The total will be chf 3750 for 4 years.
During the license duration, you will have updates to new versions inlcuded.
Our support doesn't include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software or extensions of Loway systems. Any single, discrete technical problem requiring remote connection to your servers by our engineers should be purchased separately.
We accept only on-line payments through PayPal, so you can use either a PayPal account or a credit card.
We can accept payments via international wire transfer. To arrange for payment via this method, please contact us and we will be happy to assist you.
You will receive an electronic sales invoice upon purchase. When contacting us to confirm your order, please include your billing contact information (company name and address, contact name, and the name the license should appear under in case it is to be resold).
QueueMetrics Live is the new hosted solution service by Loway for your Asterisk PBX.
It lets you have a cloud QueueMetrics instance that gathers data from your local PBX. You can do live monitoring, reporting, agent pages, QA and all the advanced features of QueueMetrics suite without the need to maintain QueueMetrics yourself.
This is especially useful for small to medium-sized call-centres where the cost of managing and running QueueMetrics is significant.
If you need to expand your old license the sum you already paid will be deducted from the cost of the new license.
The new license will be further discounted by the remaining period in it.
We then add a small license upgrade fee.
The price is calculated as the difference between the old and new price, multiplied by the license expiration ratio expressed in number of years left, plus 10% of the new base price.
For example, expanding a 4-year, 10-agent license that will expire in two years and six months to 20 agents, will cost CHF ( 1800 - 1000 ) * ( 3 / 4 ) + ( 1800 * 10% ) = CHF 780.
You can use the web shop to get an exact quote for your case.
Price: CHF 240 (2 hours) CHF 540 (5 hours) CHF 1000 (10 hours)
With Remote Support a support engineer will assist you via website/e-mail, remote access and phone conversation in order to solve technical incidents.
Purchase support on our Loway Online Shop.
20% of current license.
One year duration.
With the Priority E-mail Support your requests will be handled on top of the list in any case, leading to a response time of a few hours. Priority Support is handled directly by Loway and not by official resellers.
Price: CHF 360
We can install QueueMetrics for you. Our engineers will guide you through the full installation process step by step. After purchase, we will contact you in order to set up a suitable time for intervention (SSH and HTTP access to server on port 80 and 8080, plus a local person, required).
* Remote installation service does not include rebuilding and configuring Asterisk PBX or MySQL, both must be already present on the machine and fully working before our intervention.
Price: CHF 200
If you have already purchased a license and need a customized solution ask us to make a customization proposal. The analysis cost (CHF 200) will be deducted from the final payment for the service if purchased.