Increase agent productivity and improve your call center management with the QueueMetrics solutions.
If you need to expand your old license the sum you already paid will be deducted from the cost of the new license.
The new license will be further discounted by the remaining period in it.
We then add a small license upgrade fee. Example:
The price is calculated as the difference between the old and new price, multiplied by the license expiration ratio expressed in number of years left, plus 10% of the new base price.
For example, expanding a 4-year, 10-agent license that will expire in two years and six months to 20 agents, will cost CHF ( 1800 - 1000 ) * ( 3 / 4 ) + ( 1800 * 10% ) = CHF 780.
You can use the web shop to get an exact quote for your case.
Expand Your License
Price: CHF 300 (2 hours) CHF 600 (5 hours) CHF 1100 (10 hours)
With Remote Support a support engineer will assist you via website/e-mail, remote access and phone conversation in order to solve technical incidents.
Purchase support on our Loway Online Shop. Our support engineers are available Monday to Friday, 9 a.m. - 6 p.m. CET.
We guarantee a response time of one business day.
Each Remote Support Pack is valid for the entire duration of your license and cannot be broken down into separate issues. If a problem contains multiple issues, each will be charged as a new, separate Remote Support incident.
An “Incident” is defined as a single, discrete technical problem for which one of our Support Engineers will be connecting remotely to your servers for resolution.
Two hours cost 240 chf, five hours cost 540 chf, ten hours cost 1000 chf.
Upon purchasing a Remote Support Pack, you will receive an order confirmation with the Incident Codes (required for the support delivery). Please install TeamViewer conference tool and grant root SSH access to the involved servers in order to facilitate support delivery.
If the incident was addressed in a later build of the software, the customer will still be charged for the support.
If the incident turns out to be a defect in our software and the support engineer is unable to find a solution, the customer will not be charged and will receive a new Incident Code.
Incident Support does NOT include configuration of Asterisk PBX or other non-Loway systems and the writing of custom software, patches or extension of Loway systems.
Buy Remote Support
QueueMetrics Training online course is designed to rapidly guide you through installation and basic configuration. Key reporting concepts are introduced and explained.
The course is example-based, with a focus on the practical knowledge required to successfully monitor your Asterisk PBX based call-center, create accurate real time and generate historical reports. Though some time is given to metrics explanation and theory, we've also included a lot of helpful information and examples.
Discover more on the dedicated page.
Buy Your Training
Price: CHF 500
We can install QueueMetrics for you. Our engineers will guide you through the full installation process step by step. After purchase, we will contact you in order to set up a suitable time for intervention (SSH and HTTP access to server on port 80 and 8080, plus a local person, required).
* Remote installation service does not include rebuilding and configuring Asterisk PBX or MySQL, both must be already present on the machine and fully working before our intervention.
Price: CHF 200
If you have already purchased a license and need a customized solution ask us to make a customization proposal. The analysis cost (CHF 200) will be deducted from the final payment for the service if purchased.
Buy the Customization Proposal