Articles tagged "contact centre"
- How to upgrade from Qloaderd to Uniloader with QueueMetrics (27 Sep 2018 | Tags: qloader, qloaderd, uniloader, voip, call center, contact centre, QueueMetrics, Asterisk PBX)
- How to create a Report with QueueMetrics (20 Sep 2018 | Tags: QueueMetrics, report, how to create a report, Asterisk PBX, call center, contact centre, voip, call center management, queue stats analysis)
- Enabling Scheduled Jobs on QueueMetrics-Live (05 Dec 2017 | Tags: call center management, Asterisk PBX, QueueMetrics-Live, call center software, agent management, call management, voip, contact centre)
- Tutorial: Automatic Outbound call tracking (09 Nov 2017 | Tags: QueueMetrics, uniloader, outbound call, automatic outbound call, call tracking, agent page, voip, call center, contact centre, Asterisk PBX)
- Tutorial: Outbound calls from the agent page (26 Oct 2017 | Tags: QueueMetrics, outbound calls, agent page, voip, call center, contact centre, Asterisk PBX)