Welcome to QueueMetrics Blog
QueueMetrics is the Call-Center Software Management Solution for your Asterisk based PBX.
- Measure targets, conversion rates and all agent activities.
- Create accurate reports and detailed statistics.
- Run custom wallboards.
- Set security and privacy on individual queues.
- Supports virtual and multi tenant production environments.
- Available as on-premise or fully hosted solution.
Tags
Allison Smith - Asterisk - CallCabinet - Clojure - DID - FreePBX - IVR - QA - QueueMetrics - QueueMetrics-Live - SLA - Uniloader - Voip - WebRTC - agent configuration - agent management - agent page - automatic outbound call - automating QA - benefits - call back - call center - call center management - call center software - call management - call records - call resolution - call tracking - callcenter - caller setting - cloud - cloud callcenter - cloud solution - configuration support - contact center - contact centre - contactcenter - filtering - hosted solution - integrated softphone - monitoring - music on hold - music on hold tracking - outbound call - outbound calls - outbound campaign - parking calls - parking lot tracking - payroll - quality - quality assessment - queue - queue configuration - queue management - recall - recall scheduling - softphone - vip callers - voip - wallboard
Articles tagged "QueueMetrics"
- VIP Callers (05 Apr 2018 | Tags: voip, Asterisk, call center, vip callers, QueueMetrics, DID, caller setting)
- Automating QA (08 Mar 2018 | Tags: quality assessment, call center, voip, QueueMetrics, Asterisk, automating QA, QA)
- Enabling Scheduled Jobs on QueueMetrics-Live (05 Dec 2017 | Tags: call center management, Asterisk, QueueMetrics, call center software, agent management, call management, voip, contact centre)
- Tutorial: Automatic Outbound call tracking (09 Nov 2017 | Tags: QueueMetrics, Uniloader, outbound call, automatic outbound call, call tracking, agent page, voip, call center, contact centre, Asterisk)
- Tutorial: Outbound calls from the agent page (26 Oct 2017 | Tags: QueueMetrics, outbound calls, agent page, voip, call center, contact centre, Asterisk)
- Tutorial: Synchronizer (03 Oct 2017 | Tags: QueueMetrics, configuration support, agent configuration, queue configuration, voip, call center, Asterisk)
- OCO InfoComm Case History: a QueueMetrics Experience (12 Sep 2017 | Tags: Voip, QueueMetrics, call center, callcenter, call center management, Asterisk)