Welcome to QueueMetrics Blog
QueueMetrics is the Call-Center Software Management Solution for your Asterisk based PBX.
- Measure targets, conversion rates and all agent activities.
- Create accurate reports and detailed statistics.
- Run custom wallboards.
- Set security and privacy on individual queues.
- Supports virtual and multi tenant production environments.
- Available as on-premise or fully hosted solution.
Tags
Allison Smith - Asterisk - Asterisk PBX - CallCabinet - Clojure - DID - Debian - FreePBX - IVR - QA - QueueMetrics - QueueMetrics-Live - SLA - Uniloader - Voip - WebRTC - agent configuration - agent management - agent page - automatic outbound call - automating QA - benefits - call back - call center - call center management - call center software - call management - call records - call resolution - call tracking - call-center - callcenter - caller setting - cloud - cloud callcenter - cloud solution - configuration support - contact center - contact centre - contact-centre - contactcenter - dimensioning - filtering - hosted solution - how to create a report - icon - installation - integrated softphone - monitoring - music on hold - music on hold tracking - outbound call - outbound calls - outbound campaign - parking calls - parking lot tracking - paths tracking - pause code - payroll - qloader - qloaderd - quality - quality assessment - queue - queue configuration - queue management - queue stats analysis - queuemetrics - recall - recall scheduling - report - softphone - system requirements - uniloader - vip callers - voip - wallboard
Articles tagged "queuemetrics"
- Dimensioning QueueMetrics Call Center Suite (04 Dec 2018 | Tags: queuemetrics, dimensioning, system requirements)
- IVR: The Call Center Warm-Up Band (08 Nov 2018 | Tags: queuemetrics, call center, IVR, paths tracking)
- Managing Pauses inside QueueMetrics (26 Oct 2018 | Tags: queuemetrics, pause code, icon, agent page)
- How to create a Report with QueueMetrics (20 Sep 2018 | Tags: queuemetrics, report, how to create a report, Asterisk, call-center, contact-centre, Voip, call center management, queue stats analysis)
- QueueMetrics Installation under Systemd (Debian/Ubuntu) (13 Aug 2018 | Tags: Debian, queuemetrics, installation, Uniloader, Asterisk PBX, call center, contact center, call center management)