Articles tagged "call center management"
- How to create a Report with QueueMetrics (20 Sep 2018 | Tags: queuemetrics, report, how to create a report, Asterisk, call-center, contact-centre, Voip, call center management, queue stats analysis)
- QueueMetrics Installation under Systemd (Debian/Ubuntu) (13 Aug 2018 | Tags: Debian, queuemetrics, installation, Uniloader, Asterisk PBX, call center, contact center, call center management)
- Enabling Scheduled Jobs on QueueMetrics-Live (05 Dec 2017 | Tags: call center management, Asterisk, QueueMetrics, call center software, agent management, call management, voip, contact centre)
- OCO InfoComm Case History: a QueueMetrics Experience (12 Sep 2017 | Tags: Voip, QueueMetrics, call center, callcenter, call center management, Asterisk)
- Quality Assessment with QueueMetrics: Advanced QA (25 Jul 2017 | Tags: quality, quality assessment, QA, call center, callcenter, call center management, Asterisk)
- QueueMetrics suite for Asterisk Wallboard Tutorial (26 Jun 2017 | Tags: Voip, wallboard, call center, callcenter, Asterisk, call center management)