Articles tagged "call center management"
- Complete guide on setting up QueueMetrics for FreePBX (17 Oct 2022 | Tags: Asterisk tools, uniloader, Cronjob, FreePBX16, FreePBX, tutorial, call center management)
- How to create a Report with QueueMetrics (20 Sep 2018 | Tags: QueueMetrics, report, how to create a report, Asterisk PBX, call center, contact centre, voip, call center management, queue stats analysis)
- QueueMetrics Installation under Systemd (Debian/Ubuntu) (13 Aug 2018 | Tags: Debian, QueueMetrics, installation, uniloader, Asterisk PBX, call center, contact center, call center management)
- Enabling Scheduled Jobs on QueueMetrics-Live (05 Dec 2017 | Tags: call center management, Asterisk PBX, QueueMetrics-Live, call center software, agent management, call management, voip, contact centre)
- OCO InfoComm Case History: a QueueMetrics Experience (12 Sep 2017 | Tags: voip, QueueMetrics, call center, callcenter, call center management, Asterisk PBX)
- Quality Assessment with QueueMetrics: Advanced QA (25 Jul 2017 | Tags: quality, quality assessment, QA, call center, callcenter, call center management, Asterisk PBX)
- QueueMetrics suite for Asterisk Wallboard Tutorial (26 Jun 2017 | Tags: voip, wallboard, call center, callcenter, Asterisk PBX, call center management)