FreePBX Queue Stats

With 200+ unique reports, QueueMetrics is the perfect choice for your FreePBX Call Center. FreePBX is a popular open source IP PBX, that gives users the tools to build a phone system tailored to their needs QueueMetrics works great also with other Asterisk distributions like Issabel, MiRTA PBX, VitalPBX and appliances like Yeastar S series and Grandstream PBX. Here are some examples of what QueueMetrics has to offer.

Answered Calls By Queue

With this simple but effective report, you can see how call volume is distributed between your queues. By monitoring queue traffic you can optimize agent allocation for each queue, improving efficacy and reducing costs.

Answered Calls by Queue statistics for queues with FreePBX
Call Distribution, By Hour

Thanks to this report you can take a deep dive into what is going on at different times during the work day. An in-depth timeframe analysis is key to accurately staff your contact center, while cutting down work hours without losing quality of service.

Call Distribution by Hour statistics for FreePBX
Call Details

A thorough analysis of each call that goes through your Contact Center, this report will show you everything there is to know about an individual call. This report is your best instrument if you need to know something about a past conversation.

Call Details statistics for FreePBX
ACD Attempts By Terminal

Depending on your call strategy, this could be the game changer for agent reporting. More accurate than lost call metrics, this report measures how many times FreePBX tried to place a call to each agent. In this report you can see how many attempts were made, and how many of those were lost or taken, giving you an immediate indicator to evaluate agent performance.

ACD Attempts by Terminal for FreePBX

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