Call Center reporting for Issabel PBX

Monitor your Issabel Contact Center with QueueMetrics. Issabel is a Free Open Source Software that unifies all your communications in a single plataform, it’s based on Asterisk and it integrates PBX, mailing and collaborating tasks together with a database server.

Realtime Monitoring for agents and queues with Issabel

QueueMetrics' offers 200+ reports, an agent page and a realtime view, all working together to improve your call center productivity.

With more than fifteen years of experience with Asterisk-based PBXs and tens of thousands of active systems worldwide, you can rely on it to show you every useful real-world metric that can guide you in optimizing your resources. Issabel is a very popular solution that, in combination with QueueMetrics, will boost your Contact Centre's overall performance and satisfy all your management needs. Here are just a few examples of the detailed metrics that QueueMetrics has to offer.

Answered Calls By Queue

Monitor how call volume is distributed between your queues, thanks to this essential metric. By monitoring queue traffic you can optimize agent allocation for each queue in your Issabel PBX, improving efficacy and reducing total costs.

Answered Calls by Queue statistics for queues with Issabel
Service Level Agreement

The SLA report is "the" fundamental metric for Call Center managers. By keeping track of your agents' response times you can optimize agent allocation for each queue. Low response times are what makes or break a Call Center, that's why we offer a wide selection of SLA and Peak Time analysis reports.

Service Level Agreement statistics for Issabel
ACD Attempts By Terminal

If your Issabel PBX is configured to employ round robin or priority call strategies, this report is far more accurate than lost call metrics when measuring agent performance. This report measures how many times Issabel tried to place a call to each agent. In this report you can see how many attempts were made, and how many of those were lost or taken, giving you an immediate indicator to evaluate agent performance.

ACD Attempts by Terminal for Issabel
Unanswered Calls - Distribution by Length

SLA metrics for lost calls are extremely important for understanding the reason behind your unanswered call count. How many callers are losing their patience? How many are just short calls, impossible to answer in time? With this breakdown you can clearly see how long unanswered calls were waiting before dropping out of your queue.

Unanswered Calls - Distribution by Length for Issabel
Wallboard On the Issabel system.

All you need to do is follow these simple steps:

  1. Request a free Trial License for our hosted QueueMetrics service.
    1. If you have requested the Live (hosted) version, one of our engineers will contact you to setup the system for free!
    2. If you are installing the On-Premise version instead, follow our Installation Guide on how to set up the system. FreePBX and Issabel share the same installation guide for both systems as they are very similar.
  3. Start your Call Center reporting immediately, with Historical Reports and Realtime Customizable Wallboards.