Introducing Per-Incident support
2013-08-08Starting from September 2013, we are adding a new support option
for QueueMetrics: Per-Incident Support.
With Per-Incident Support, you can have a trained technician connect remotely
to your system in order to diagnose and fix QueueMetrics problems. You pay a
flat fee and have the guarantee that support will be initiated within one
working day. A complete description is available on the
Remote Access / Per-Incident Support page.
This offering complements the existing E-mail Support (included for all registered
QueueMetrics customers) and Priority Support, that do not include
remote support.
Per-Incident Support can be purchased with QueueMetrics or separately
from The Loway Shop.