Tracking agent extensions for outbound dialing
2007-12-06When you do outbound calling, it's easy to track the extension that is doing
outbound calling. It would be nice to match the agent that is logged on to that
extension.
To do this, we must store the current agent's estension in a global variable:
When you need to dial out you do:
This way it works easily.
To do this, we must store the current agent's estension in a global variable:
exten => 2000,1,Answer
exten => 2000,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal" )
exten => 2000,3,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT}@from-internal)
exten => 2000,4,Set(AGENTE_${AGENT_EXT}=${AGENTCODE}|g)
exten => 2000,5,Hangup
When you need to dial out you do:
[queuedial]
exten => _7.,1,Set(MY_QUE=300)
exten => _7.,n,Set(MY_NUM=${EXTEN:1})
exten => _7.,n,Set(MY_AGENT=${AGENTE_${CALLERID(num)}})
exten => _7.,n,NoOp,Ag: ${MY_AGENT} N: ${MY_NUM} Q: ${MY_QUE}
......
This way it works easily.