Why do I see duplicate calls in the reports with a Caller-ID set to '*'?

2009-09-12
If you see all (or many) calls in the Processed Calls or the Lost Calls reports as being present twice with the same start hour, the first time having a correct Caller-ID and the second time displaying '*' in the Caller-ID field, this means that you have duplicate data in your database.

This is usually caused by having mutiple instances of the qloaderd running at the same time - maybe you run them manually, or one instance was not stopped correctly during a restart. Stop them all manually and restart just one.

In order to "clean up" the database, use the queuePartialUpdater tool that ships with the qloaderd - it will basically unload a queue_log file and will reload it.

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