QueueMetrics Call-Center Monitoring Suite Version 15.02 | QueueMetrics

QueueMetrics Call-Center Monitoring Suite Version 15.02

We are pleased to announce the release of QueueMetrics Asterisk call-center suite version 15.02

QueueMetrics 15.02 is a release centered around usability and changes that make the whole call-center monitoring and management experience richer. This new version fully supports Asterisk 13.1, as well as all the older Asterisk versions.

Discover it now: http://manuals.loway.ch/QM_WhatsNew-chunked/ch11.html

The major improvements implemented are:
  • The new HTML5 audio player
  • Lost Calls natively in Icon
  • WebRTC Softphone Caller-ID
  • Direct Agent Log-in procedure
  • User Definable Inner Webpage panel
  • Full UTF-8 support
  • New "Agent per hour" report
Also, as for previous updates we fixed major and minor bugs in order to improve the suite efficiency and smoothen the interaction.
We are confident you'll appreciate all of these and looking forward to receive your comments and suggestions.

Enjoy QueueMetrics 15.02 experience!

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