Quarea is a leading provider of voip solutions in Spain. We are experts on Asterisk and Cisco IPPBX solutions, and we also provide all the networking infraestructure requeried for that. We are partners of Colt Telecom as well.
Our main focus on the IPPBX arena is currently IP Contact Centers and big installations of IPPBX where quality and resiliance is a must.
We decided to use Queuemetrics as a reporting tool for ACD for the quality of their reports that gave a good view of the level of service provided by the call center and some other interesting features that allowed the agents to interact with the tool to get additonal outcome.
For more information visit quarea.com