Loway, leading provider of solutions for contact centers, announces that it has signed to become official Sponsor of CommCon Virtual 2021.

CommCon Virtual 2021 is a community run event, back online for the second year. It’s one of the only vendor neutral events in the Real Time Communications industry and WebRTC community.

It runs from 6th to 10th of December, live streamed on 2021.commcon.xyz

Loway is responsible for the development of QueueMetrics-Live, a queue monitoring software for VoIP call centers, providing real-time analytics of the performances and services.

QueueMetrics-Live enhances the contact center productivity with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, a real-time page, customizable wallboards and a complete quality tracking tool; plus realtime tracking of daily activities with more than 200 metrics.

Building on his experience in QueueMetrics-Live development and recent integration work with Microsoft Teams, Lorenzo Emilitri, Loway’s Founder, will give a speech on “Using Elixir for complex, real-time telephony processing: some lessons learned”

For information about QueueMetrics-Live visit www.queuemetrics-live.com

About QueueMetrics for Teams

QueueMetrics for Teams is a call analytics and reporting platform by Loway that connects to your Microsoft Teams telephony environment via the Graph API. It gives you full historical visibility into all incoming and outgoing calls — including lost calls — across people, auto-attendants, queues, conferences, and voicemails. With over 200 available metrics, it lets you track SLA compliance, agent productivity, call volumes, wait times, and caller patterns in detail. It works with any Teams telephony setup — Microsoft Calling Plans, Direct Routing, or Operator Connect — with nothing to install and no changes to your existing configuration.

QueueMetrics for Teams is available on the Microsoft Marketplace. A free trial is available — no credit card required.

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