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Start discovering everything you can do with QueueMetrics

QueueMetrics is the Call-Center Software Management Solution for your Asterisk based PBX.

Monitor

your agents

accurate

reports

Custom

wallboards

Security on

queues

Enabling new supervisors to run reports for Ms Teams

When we create a new instance of QueueMetrics Live for Teams, we set you up an admin user that can do everything, and send it to you. Of course, you may want to add more people, so that they are independent of your account. You may also want to fine-tune the kind of security grants they get in accessing the system.

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The #1 question that we get from Ms Teams telephony users

When developing the integration between Teams and QueueMetrics-Live, I was expecting that our experience in working with contact centers would create a good product to serve relatively simple contact centers, only using what Teams was offering “in the box”. So definitely no fancy real-time, no feature code analysis…. but what would people actually need? One thing I did not really expect was the only requirement that always pops up, I’d say each and every single time I speak to a prospect. I have a tendency to think about things that are very esoteric or very complex to compute but in this case, I admit, I’m flabbergasted.

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Getting started with the (new) Agent page

This guide is your go-to handbook to the basic functionality of the QueueMetrics Agent page. Designed with agents in mind, it breaks down all the features into easy-to-understand steps. Whether you’re just starting out or have been using the system for a while, this guide has got you covered. From the basics of logging in to the queues, to more advanced tasks, it offers clear instructions to make sure you get the most out of QueueMetrics.

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Visibility Keys and You

QueueMetrics offers a powerful but often overlooked feature called Visibility Keys (or User Keys) that can help you control permissions and access to various features.
This article will teach you how to use Visibility Keys effectively.
By using Visibility Keys, you can grant specific users access to only the features they require, giving you greater control over user (or class) permissions.

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Self-host your audio recordings with AudioVault

Having call recordings available on your QueueMetrics-Live instance is very useful. But hosting a separate server to run AudioVault services can be quite costly and difficult to manage. In this guide, we are going to investigate how to self-host the recordings on the same PBX server, with no additional server needed. All this for the low cost of an SSL certificate, that allows your QueueMetrics-Live instance - or remote QueueMetrics server - to play back call recordings directly from the reports.

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