During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on “Using Elixir for complex, real-time telephony processing: some lessons learned”.

In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.

Watch the full video:

CommCon Video Conference Elixir

QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.

With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.

About QueueMetrics for Teams

QueueMetrics for Teams is a call analytics and reporting platform by Loway that connects to your Microsoft Teams telephony environment via the Graph API. It gives you full historical visibility into all incoming and outgoing calls — including lost calls — across people, auto-attendants, queues, conferences, and voicemails. With over 200 available metrics, it lets you track SLA compliance, agent productivity, call volumes, wait times, and caller patterns in detail. It works with any Teams telephony setup — Microsoft Calling Plans, Direct Routing, or Operator Connect — with nothing to install and no changes to your existing configuration.

QueueMetrics for Teams is available on the Microsoft Marketplace. A free trial is available — no credit card required.

keyboard_arrow_left Back